Mohammad Tanvir Hossain

Experienced brand, retail, and CX professional with 12+ years across the U.S., UK, and South Asia.

Skilled in both front line service and operations, with strengths in branding, marketing, and digital strategy. A results-driven communicator and team leader focused on customer related innovation and cross-market brand growth.

CORE COMPETENCIES

Brand Development & Identity | Customer Experience (CX) & Client Relations | Retail Sales &

Operations Management.

Digital

Marketing & Social Media Strategy | Visual Merchandising &

Store Planning | Communication Strategy & Content Writing. Cross-functional Team Collaboration

| Inventory, Stock & Vendor Management

Nordstrom, New York, USA. Sales Associate – Customer Care & Store Support |

Dec 2024 – May 2025

• Delivered personalized service to high-value clientele in a fast-paced luxury environment
• Handled in-store and online returns, exchanges, order placements, and product inquiries
• Acted as a support liaison between inventory, customer service, and sales teams
• Contributed to achieving store targets through exceptional service delivery and up selling.

Great Wall Ceramic & Charu Ceramic, Dhaka, Bangladesh. Manager – Brand &

Communication Jan 2022 – Oct 2024

• Led integrated branding strategy across digital and offline platforms • Developed marketing campaigns, managed budgeting and execution • Oversaw vendor negotiations and cross-

platform messaging consistency.

Deputy Manager – Brand & Communication | Jan 2018 – Dec 2021

• Directed promotional campaigns and media coordination • Created brand content for digital platforms and press • Managed internal team coordination and external vendor engagement.

Assistant Manager – Brand | Aug 2013 – Dec 2017

• Executed BTL campaigns and sample campaigns • Supported retail marketing and showroom activities • Collaborated with media and PR teams.

River Island, London, UK. Retail Operations Assistant | Nov 2012 – Jun 2013

• Led opening/closing, cash handling, and team coordination • Assisted with seasonal visual merchandising and layout updates • Provided coaching support and ensured SOP adherence
• Managed stock replenishment •Delivered brand-aligned styling and customer support.

Mercure Hotels, Leeds, UK. F&B Assistant | Jun 2012 – Jul 2012

• Provided banquet and a la carte service.
• Ensured guest satisfaction and quality coordination.

Boots Plc., London, UK. Sales & Customer Service Assistant | Nov 2005 – Jul 2010

• Supported health, beauty, and wellness sections • Supported promotional campaigns,

inventory and customer escalations • Provided personalized customer service in fragrances,

photo and electronics • Managed returns, sales, and inventory checks • Supported seasonal promotions and displays.

Ad Comm, Dhaka, Bangladesh. Intern – Creative & Business Development |

Mar 2002 – Jul 2002

• Assisted with advertising concepts and pitch support • Drafted creative content and participated in team brains

Postgraduate Diploma in Business Administration – EHWL College, London

(Accredited to University of Wales) – 2013. 1-year of Graduate Study in Business

Administration from regionally accredited educational institution in the United States.

MBA – Marketing – Asian University of Bangladesh – 2003.

Bachelor’s Degree in

Business Administration from regionally accredited educational institution in the United

States.

Bachelor of Commerce – Dhaka City College, National University of Bangladesh –

• *2-years of Undergraduate Study in Business Administration from regionally accredited educational institution in the United States.

OTHER CERTIFICATIONS

Digital Marketing Certification – Coders Trust, Dhaka, 2022

DDPP Certification – Lakhotia Computer Centre, Dhaka Campus (India), 1999

OTHER

*Evaluated by the registered US governing bodies.

Globe Language

Service INC.