Mona Ahmadi

Over 8 years of experience in customer service, demonstrating strong interpersonal skills and commitment to enhancing customer satisfaction. 7 years of proven sales experience, with a track record of exceeding sales targets and driving revenue growth. Bachelor's degree in financial Analysis, equipping me with a good foundation in financial principals and investment strategies. Excellent analytical and logical reasoning skills, enabling effective problem-solving and data-driven decision-making.

Revenue Officer, Collection Department at Internal Revenue Service (2023-08 – Present)

Grade GS-1169-09; full time role, 40 hrs/week.

• Manage a portfolio of accounts, conducting through reviews to identify and resolve outstanding tax liabilities.
• Engage directly with taxpayers to formulate payment arrangements and provide guidance on compliance issues.
• Utilize analytical skills to assess financial situations, ensuring that collection strategies are aligned with taxpayer abilities and IRS policies.
• Collaborate with team members to improve collection processes and enhance overall efficiency in the department.

Sales Associate at LVMH Luis Vuitton, Aqua Di Parma (2021-01 – 2023-12)

• Delivered exceptional customer service and engaged with clients to build lasting relationships and drive sales.
• Achieved and exceeded monthly sales targets through effective communication and product knowledge.
• Assisted in inventory management, merchandising and maintaining the overall presentation of the store.

Sales Associate, Perfume Department at Macy's (2018-01 – 2021-12)

Mathematics Teacher at Russian School of Math (2019-01 – 2021-12)

• Developed and implemented engaging lesson plans to enhance students understanding.
• Assessed students progress and tailored instruction to meet individual learning needs, resulting in improved academic performance.
• Collaborated with parents and school staff to communicate student progress and address any academic concerns.

Customer Service Associate at Hallmark Aviation Co. / Virgin Australia Airlines (2017-03 – 2017-06)

Bachelor's in Finance – California State University of Northridge (2021-09 – 2023-05)

Associate's in Business – Los Angeles Pierce College (2017-01 – 2020-12)

Certificate in Flight Dispatch – Civil Aviation Organization university (2011-01 – 2011-12)

High School Diploma in Experimental Science – High School (Tehran) (2000-01 – 2002-12)

Pre-University in Experimental Science – Pre-University Course (Tehran) (2002-01 – 2003-12)

Bachelor's in Computer Software – University of applied Science and Technology (Tehran) (2003-01 – 2006-12)