Mona Ramsdell

Oversee and manage the daily clinic operations of two clinic locations – Edina and Maple Grove. Work closely with the Women's Health CEO, COO and Senior Leadership Team managing the financial aspect of the operations and revenue.

REGIONAL CLINIC OPERATIONS PRACTICE MANAGER - OGI | Obstetrics, Gynecology, & Infertility - Edina and Maple Grove

(2022-06)

Oversee and manage the daily clinic operations of two clinic locations – Edina and Maple Grove. Work closely with the Women's Health CEO, COO and Senior Leadership Team managing the financial aspect of the operations and revenue.

• Financial oversight of multiple clinics.
• Manage 65+ employees within the clinic including Supervisors, Leads, Coordinators, RN's, CMA's, Patient Registration Team, APP's, Sonographers, Surgery Schedulers and Admin Team.
• Responsible for development of job descriptions, posting of job requisitions, interviewing, hiring, on-boarding, training, mentoring, and retention of all clinic employees, APP's and Physician contract negotiations including performance management.
• Ensure compliance and safety regulations are met for our clinic to meet OSHA, HIPAA, and MN Health Department guidelines.
• Develop new workflows and clinic protocols to set our team up for success to assist patients efficiently while providing excellent patient care.
• Lead and plan all team building activities.
• Manage all marketing both internally, through community outreach events and on social media platforms.
• Manage multiple clinic initiatives and projects.
• Member of committees at Fairview Southdale Hospital with FPAN representing OGI.
• Member of committees at North Memorial Hospital within Maple Grove Hospital representing OGI.
• Senior Leader on our overall Almara Leadership Team.
• Member on Management Committee for Revo Health for planning of company management and educational events.
• Lead and manage the monthly OGI Physician Board Meeting.
• Managed our Maple Grove clinic expansion and remodel working with our physicians, general contractor, sub-contractors, and our landlord.
• Facility management of both Edina and Maple Grove Clinics.
• Leader and Super User of an EMR Upgrade.
• Epic Care Link Site Administrator working with North Memorial and Fairview Hospitals.
• Manage the day-to-day operations of physician, APP's, Lab, and Sonographers schedules.
• Manage protocols, metrics, and daily management of employees that work remotely.
• Ensure that all patient concerns are managed in a timely manner and resolved.
• Community outreach leader representing the City of Maple Grove.

REGIONAL CLINIC MANAGER - MINNESOTA UROLOGY

(2019-06 - 2022-06)

Managed the daily operations of multiple specialty clinic operations including the financial aspect of the operations.

• Managed 60+ employees including Leads, Clinic Staff and Patient Services employees while working with 17 physicians and 5 Advanced Practice Providers within our division.
• Built a strong team and developed new positions.
• Responsible for development of job descriptions, posting of job requisitions, interviewing, hiring, on-boarding, training, mentoring, and retention of all clinic employees, and APP's.
• Ensure compliance and safety regulations are met for our clinic to meet OSHA, HIPAA, CLIA and MN Health Department guidelines.
• Developed new workflows and provider protocols to set our team up for success to assist patients efficiently.
• Planned all team building events while working closely with our employees, physicians, providers, management team and outside reps.
• Implemented and developed a positive atmosphere within the employee and leadership teams.
• Leader of EMR and phone conversion.
• Leader of telephone conversion and implementation while working closely with an IT team and the communications team.
• Worked closely with the Physicians, HR, and Senior Leaders in a private practice to provide daily support of the clinic operations.
• Managed employee performance reviews and daily management including Performance Improvement Plans.

OPERATIONS SUPPORT SUPERVISOR - ALLTRAN HEALTH - Sartell, Minnesota

(2018-03 - 2019-03)

• Managed the daily operations of the Administrative Support staff.
• Assisted CEO, President, and Vice President to ensure that our operations management daily goals and objectives were being met.
• Managed daily financial reports and revenue.
• Managed facilities to ensure that our building maintenance and repairs are serviced within 3 buildings.
• Managed Human Resources, Recruitment and Retention of a campus of 500 employees.
• Managed month-end client billing.
• Managed all meeting coordination, travel, on-site training of new staff, and events.

PATIENT REGISTRATION SUPERVISOR - HENNEPIN HEALTH - Minneapolis, Minnesota

(2016-06 - 2019-03)

Managed daily operations and patient registration processes within the Patient Registration Department overseeing 9 clinics that were hospital-based which included over 50 direct reports.

• Managed insurance eligibility and accuracy within an EMR (EPIC) system to ensure that claims were processed correctly and in a timely manner.
• Worked with a strong team of leaders – both administrative and clinical to transition 41 clinics from within the hospital into a brand new 6 story building (CSC – Clinic Specialty Center).
• Developed strong workflows and resources to develop new processes.
• Resolved daily issues which included positive conflict resolution, customer service and process improvement.
• Developed cross-training programs to help develop staff.
• Managed safety and compliance daily to ensure that our team met compliance along with Joint Commission and HIPAA regulations.

PATIENT REGISTRATION SUPERVISOR - METHODIST HOSPITAL - St. Louis Park, Minnesota

(2013-10 - 2016-04)

Managed daily operations and patient registration processes within the Patient Registration Department overseeing 46 staff at the North Desk, Same Day Surgery, and the Emergency Department.

• Managed insurance eligibility and accuracy within an EMR (EPIC) system to ensure that claims were processed correctly and in a timely manner.
• Worked closely with all hospital leadership to ensure that the revenue cycle management process was being completed accurately.
• Monitored and tracked self-pay accounts and the co-payment collection process with our team.
• Developed strong workflows and resources to develop new processes.
• Performed monthly audits on all staff to ensure that the check in process and insurances were entered correctly.
• Developed cross-training programs to help develop staff.
• Managed all patient experience related situations to ensure patient satisfaction.
• Managed safety and compliance daily to ensure that our team met compliance along with Joint Commission and HIPAA regulations.

VOLUNTEER SERVICES MANAGER - Allina Health - Buffalo Hospital - Buffalo, Minnesota

(2003-01 - 2012-08)

Managed the daily operations of Volunteer Services and the retail concepts of both the gift shops and coffee shops at Allina Health at both Buffalo Hospital and Mercy Hospital.

• Built a successful volunteer program by increasing volunteers within the hospital through community outreach by 70% within 3 months.
• Created department policies and procedures.
• Worked closely with hospital Administration, Board Members, Foundation, Human Resources, Auxiliary, and Senior Leadership.

ASSOCIATE DEGREE - BUSINESS ADMINISTRATION - WRIGHT COUNTY VO-TECH (1988-06)