Household Operations Manager (House Manager) at Private Family (2021-04 – Present)
Lead daily operations of a complex, high-demand private household and multi-property environment, ensuring seamless coordination across staffing, scheduling, financial systems, travel logistics, residential operations, and property management needs while maintaining homeowner-ready standards and anticipating operational needs.
- Manage and supervise 4–9 household staff including hiring, onboarding, scheduling, payroll, and performance oversight
- Coordinate complex executive and family calendars while managing evolving priorities and last-minute schedule changes
- Plan and coordinate domestic travel, itineraries, holidays, events, outings, and family logistics
- Oversee household vendors, contractors, landscapers, maintenance providers, and external service professionals across multiple properties
- Coordinate residential maintenance and property operations including HVAC, plumbing, electrical, security systems, landscaping, and preventative maintenance needs
- Oversee repairs, renovations, construction updates, and ongoing home improvement projects while coordinating timelines, vendors, and project execution
- Conduct property walkthroughs and proactively identify operational or maintenance issues to ensure residences remain homeowner-ready and fully functional
- Maintain financial oversight including budgeting, expense reconciliation, vendor payments, credit card management, and household expense tracking
- Oversee payroll processing and Medicaid (LTSS) billing using Excel and structured reporting systems
- Manage appointments, transportation logistics, therapists, specialists, and external providers
- Oversee household procurement including groceries, medications, supplies, and inventory management
- Support meal planning, dietary coordination, and household food systems
- Develop organizational systems and operational workflows to improve efficiency in scheduling, payroll tracking, and household operations
- Serve as primary point of coordination and decision-making for daily household operations and property logistics
- Maintain strict confidentiality and professionalism while operating in a high-demand private household environment requiring adaptability, discretion, and independent problem-solving
Lead Server Trainer / Bartender / Special Events at Maudie's Tex-Mex (2011-01 – 2021-12)
- Trained and mentored new hires on service standards, operational procedures, and customer experience expectations
- Assisted management with staff coordination, scheduling support, event execution, and high-volume service operations
- Built strong client relationships while delivering high-touch service in fast-paced hospitality environments
- Maintained professionalism and composure while managing competing priorities and time-sensitive customer needs
- Supported special events, large parties, and peak-volume operations requiring teamwork, adaptability, and problem-solving
