Monika Pilare

Senior Microsoft Dynamics 365 CE Consultant with 7+ years of Dynamics 365 CRM experience and 10+ years of overall IT experience in enterprise CRM development, customization, integration, and support across Online and On-Premises environments. Strong expertise in Dynamics 365 CE (Sales, Customer Service, Field Service), Dataverse, C#, .NET, JavaScript, SQL Server, SSIS, and SSRS. Experienced in building and delivering Model-driven Apps, Canvas Apps, Power Pages, and PCF controls to extend Dynamics 365 capabilities and enhance user experience.

Strong expertise in designing orchestration frameworks using plugins, Power Automate, and Azure services to enable seamless cross-system business processes. Skilled in implementing secure enterprise solutions with strong focus on authentication and authorization using Azure AD, OAuth 2.0, and role-based access control within Dataverse and Dynamics 365 security model. Hands-on experience integrating Dynamics 365 with Azure Functions, Service Bus, and Logic Apps, along with REST/OData APIs and KingswaySoft-based data integration.

Proven ability to design scalable CRM architectures, manage enterprise data migration, and implement automation using Power Platform (Power Apps and Power Automate). Experienced in CI/CD pipelines using Azure DevOps and full lifecycle delivery including requirements analysis, solution design, development, testing, deployment, and production support.

Senior Dynamics 365 CRM Consultant at Accenture (2022-02 – 2025-10)

Projects: Wärtsilä, Asahi (UK)

• Designed, built, and managed end-to-end Dynamics 365 CE solutions aligned with enterprise business requirements
• Developed C# plugins, custom APIs, JavaScript/TypeScript customizations, and Power Automate workflows
• Built scalable backend services and integrations using Azure Functions, Service Bus, and Logic Apps
• Designed orchestration frameworks combining plugins, Power Automate, and Azure services for cross-system workflows
• Implemented secure authentication mechanisms (Azure AD, OAuth 2.0) for external integrations and APIs
• Worked extensively with Microsoft Dataverse for data modeling, security design, and performance optimization
• Developed data pipelines (ETL) to extract, transform, and process data from Dynamics 365 and Dataverse for reporting and integrations
• Integrated Generative AI (GenAI) and agentic AI capabilities with Dataverse to enable intelligent automation and insights
• Implemented CI/CD pipelines using Azure DevOps for automated solution deployments
• Collaborated with global stakeholders for requirements gathering, architecture design, and delivery
• Mentored junior developers and improved overall team productivity

Dynamics 365 CRM Consultant at Pragmasys Consulting LLP (Now UST Global) (2018-02 – 2022-02)

Projects: BMW CRM, OTIS Sales CRM, MSCRM

• Designed and implemented Dynamics 365 CE Sales solutions for enterprise clients
• Automated opportunity lifecycle, approvals, and workflows using plugins and Power Automate
• Developed model-driven apps, Power Apps, and integrations with external systems
• Built complex business validations using C# plugins and JavaScript
• Supported data extraction, transformation, and migration to Microsoft Dataverse
• Participated in client demos, UAT cycles, and production support

Software Developer at Sapeksh Technology Pvt. Ltd (2015-11 – 2018-02)

• Developed web-based applications using ASP.NET, C#, and SQL Server
• Designed backend business logic and database structures
• Built reports and supported integration between application modules
• Participated in testing, debugging, and deployment

Trainee Engineer at Manosa Technologies Pvt. Ltd (2014-10 – 2015-10)

• Assisted in development of Document Management System using ASP.NET, C#, and SQL Server
• Supported customization, testing, and bug fixing to improve performance

Bachelor of Computer Applications in Computer Applications – Amravati University (2010)

Master of Computer Applications in Computer Applications – Pune University (2014)