Ms Moody

Strategic and detail-oriented Operations Solutions Analyst with 19 years of experience spanning mortgage operations, real estate management, and financial services. Skilled in process analysis, workflow optimization, compliance oversight, and data-driven problem solving. Adept at identifying inefficiencies, implementing scalable solutions, and supporting cross-functional teams to enhance operational accuracy and customer experience.

Operations Director at Copia Holdings (2025-01 – Present)

• Direct all aspects of operational control, ensuring compliance and efficiency across the investment organization.
• Oversee vendor management, fostering strong relationships to ensure optimal service delivery.
• Manage day-to-day operations to ensure the seamless execution of organizational procedures.
• Facilitate funding and conduct in-depth research for investment opportunities to drive growth.

Senior Property Coordinator at Poplar Homes (2022-02 – 2025-02)

• Directed operational workflows for a 420-property portfolio, managing end-to-end processes and compliance standards.
• Created and optimized documentation tools to improve accuracy and reduce delinquency rates.
• Managed data across multiple platforms to provide real-time visibility into performance metrics.
• Developed and monitored operational budgets aligned with corporate compliance goals.

Senior Community Manager at Wilcox Communities (2018-08 – 2022-02)

• Designed data-driven tracking processes that improved portfolio performance metrics by over 10%.
• Oversaw strategy for multi-family housing, including budget adherence and vendor performance.
• Generated monthly reports to support corporate forecasting and analyzed trends to inform leadership decisions.

Senior Quality Analyst at JPMorgan Chase (2005-01 – 2018-05)

• Served as a specialist within mortgage operations, auditing loan files for accuracy and federal compliance.
• Conducted root-cause analysis on defects and implemented corrective actions to reduce error rates.
• Partnered with leadership to design standardized workflows and documentation to enhance transparency.
• Delivered coaching and training to strengthen quality assurance and compliance performance.

Real Estate Management – Hondros College of Business

Business Management – Columbus State Community College