Mya Porto

Dynamic professional with a proven track record at Alta Mesa, enhancing case resolution rates through effective client engagement and meticulous case documentation. Skilled in problem-solving and data entry, I excel in fostering teamwork and collaboration to achieve optimal client outcomes. Committed to improving processes and delivering compassionate support to diverse populations.

Assistant Case Manager at Alta Mesa (2022-03 – 2026-02)

Increased case resolution rates with thorough research, documentation, and follow-up procedures while working with homeless, diverse and low-income populations.

• Increased case resolution rates with thorough research, documentation, and follow-up procedures
• Elevated client engagement levels by actively involving them in the decision-making process related to their cases
• Assisted Case Managers in conducting comprehensive assessments that accurately identified underlying issues impacting clients' lives
• Streamlined case management processes for increased efficiency and better client outcomes
• Provided crisis intervention support when required, ensuring prompt response times during critical situations
• Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues
• Attended regularly scheduled case management and staff meetings

Appointment Scheduler at Alta Mesa (2022-03 – 2026-02)

Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders while managing high call volume and maintaining professionalism.

• Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders
• Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments
• Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process
• Handled complaints and questions, and re-directed calls to other team members
• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings
• Streamlined appointment setting process for improved client experience and higher retention rates
• Acted as first point of contact and set appointments for prospective clients
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances

Caregiver at Mentor Network (2021-12 – 2022-03)

Assisted clients with activities of daily living, promoting independence and quality of life while maintaining safe and clean environments.

• Assisted clients with activities of daily living, promoting independence and quality of life
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes
• Assisted clients with daily living needs to maintain self-esteem and general wellness

Receptionist at Primrose Schools (2021-05 – 2022-03)

Greeted incoming visitors, responded to inquiries, resolved customer problems and confirmed appointments while updating client records.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Responded to inquiries from callers seeking information
• Resolved customer problems and complaints
• Confirmed appointments, communicated with clients, and updated client records

Registration Assistant at Cobre Valley (2020-06 – 2020-12)

Participated in training sessions, verified personal information, managed filing and document management, and increased accuracy in record-keeping.

• Participated in training sessions for new employees, helping them quickly acclimate to the organization's policies and procedures
• Enhanced patient trust through diligent verification of personal information at each point of contact
• Contributed to a well-organized office environment through proper filing and document management tasks
• Resolved any discrepancies or errors found during audits of patient files, ensuring consistency across all records within the department
• Increased accuracy in record-keeping through meticulous attention to detail while entering patient data into the system
• Assisted with special projects as assigned by supervisors, contributing valuable input to drive improvements within the department

No Degree in Dental Assistant Program – Gila Community College (2020-05)

High School Diploma in General Studies – Miami High School