N Wragheim

Customer service and sales support professional with over 10 years of experience, mainly in international environments. Strong ability to quickly identify customer needs, communicate solution-oriented approaches, and confidently work with various IT and customer management systems. Seeking to leverage my customer-centric mindset and technical skills in a sales role.

Front Office & Customer Relations Associate - Gold Hotel Budapest - Budapest

(2022-01 - 2026-01)

• Daily customer relationship management in Hungarian and foreign languages
• Identifying guest needs and actively offering additional services and solutions
• Handling bookings, billing, and administrative processes
• Complaint handling, problem solving, and enhancing customer satisfaction
• Collaborating with sales and operations departments

Guest Relations and Administrative Assistant - Hotel Zenit

(2022-01 - 2022-12)

• Full customer support in person and through digital channels
• Presenting services and assisting customers in decision making
• Administrative duties and system management

Front Office Associate - Castle Garden Hotel

(2021-01 - 2022-12)

• Ensuring customer experience throughout the guest journey
• Needs assessment and recommending personalized solutions
• Managing booking and invoicing processes

Premium Guest Relations Associate - Lánchíd 19 Design Hotel

(2017-01 - 2021-12)

• Serving premium international guests
• Actively upselling additional services
• Handling conflicts and complaints

Front Office & Administrative Assistant - Mellow Mood Hotels – Estilo Fashion Hotel

(2013-01 - 2017-12)

• Customer service in a high-traffic environment
• Use of front office systems (Fidelio, Hostware)
• Quick decision making and working under pressure

Guest Relations Associate - Best Western Plus Hotel Ambra

(2012-01 - 2013-12)

Operations Manager / General Assistant - Landhaus Tirol Pension - Austria

(2011-01 - 2012-12)

Hospitality Staff - Familienhotel Austria - Austria

(2010-01 - 2011-12)

Night/Day Customer Relations Associate - Hotel Omnibusz

(2007-01 - 2010-12)

Security Professional - Security and Protective Services - International Environment

• Ensuring safety of VIP individuals
• Performing discreet and responsible duties
• Conflict resolution, stress tolerance, and adherence to regulations

Bachelor of Science - Computer Science - ELTE

Technical IT Specialist - IT (2014-01 - 2015-12)

Electrician - Electrical Engineering (2011-01 - 2012-12)

High School Diploma - Law Enforcement and Self-Defense