Naheim Terrell

Detail-oriented IT Student at William Paterson University with hands-on experience in technical support, network troubleshooting, and leading teams. Ability to build AI-driven applications and manage campus-wide technical resources. Proficient in Rust, Python, and network security utilities.

Shift Supervisor at William Paterson University IT Department (2026-01 – Present)

• Promoted to supervise a team of Technology Assistants, serving as an escalation point and ensuring high-quality technical support.
• Oversee daily operations of campus computer labs and Help Desk stations.
• Assist and train new student employees on University IT protocols, troubleshooting techniques, and customer service excellence.

Technology Assistant at William Paterson University IT Department (2021-08 – 2025-12)

• Provided real-time technical support for hardware, software, and network connectivity issues for the university community.
• Assisted faculty and staff by providing user education for software and assisting with any program that is used by the WPU community.
• Utilized diagnostic tools to identify and resolve system errors, reducing downtime for students and faculty.

Team Warehouse Member at Amazon (2022-05 – 2022-08)

• Got orders ready for customers relying on Amazon services.
• Oversee daily operations of campus computer labs and Help Desk stations.
• Assist and train new student employees on University IT protocols, troubleshooting techniques, and customer service excellence.

Bachelor of Science in Information Technology – William Paterson University (2026-12)