Nakia Jackson

Section 508 accessibility and governance professional with experience supporting enterprise IT governance, accessibility compliance documentation, and Identity, Credential, and Access Management (ICAM) initiatives within the U.S. Department of Veterans Affairs. Experienced in accessibility remediation, WCAG-aligned evaluation support, and development of accessibility guidance and conformance documentation (VPAT/ACR).

Adept at translating complex federal requirements into structured documentation and actionable compliance outputs while collaborating with engineers, compliance teams, and program stakeholders in regulated environments.

Technical Writer (Accessibility, Governance & ICAM) - The Green Technology Group, LLC @ U.S. Department of Veterans Affairs

(2023-06 - 2026-04)

Developed and maintained governance documentation, operational procedures, and technical guidance supporting enterprise IT systems within the Department of Veterans Affairs.

• Supported Identity, Credential, and Access Management (ICAM) initiatives by documenting authentication workflows, access control processes, and governance procedures.
• Authored "Guide to Greater Section 508 Compliance," establishing standardized accessibility guidance used to improve consistency and accessibility awareness across technical teams.
• Supported accessibility compliance efforts through documentation review, remediation tracking, and quality assurance aligned with Section 508 standards.
• Conducted PDF accessibility remediation and validation support using Adobe Acrobat to improve document usability and compliance alignment.
• Contributed to documentation-driven risk reduction efforts, including a 13.4% reduction in identified vulnerabilities through remediation tracking and structured documentation support.
• Maintained governance repositories and enterprise knowledge systems using SharePoint and Microsoft 365.
• Collaborated with engineers, compliance staff, and program stakeholders to translate federal requirements into structured, actionable documentation.

Instructional Designer (IT & Technical Content) - Google (Contract via Synergis)

(2023-02 - 2023-05)

• Improved clarity and usability of 800+ enterprise technical learning assets.
• Applied structured content principles to improve accessibility and comprehension for technical and non-technical audiences.
• Coordinated stakeholder feedback and revisions using internal workflow systems in an Agile environment.

UX / Technical Writer - CHEQ, Inc.

(2022-10 - 2022-11)

• Developed structured product documentation and user support content for digital platforms.
• Collaborated with engineering and design teams to improve clarity, usability, and consistency of product communications.
• Supported Agile documentation workflows using Jira.

Technical Writer - Freelance

(2019-01 - 2023-12)

• Produced technical documentation, user guides, release notes, and knowledge base content for software products.
• Collaborated with engineering and product stakeholders to document system workflows and requirements.
• Maintained documentation within Agile environments using Confluence and Jira.

Accessibility Manager (Volunteer) - The Donovan's Venom

• Led accessibility improvement efforts across digital learning environments and instructional workflows.
• Conducted accessibility reviews and supported remediation planning using WCAG and Section 508 principles.
• Developing accessibility conformance documentation (VPAT) to evaluate accessibility compliance and identify remediation opportunities.
• Created accessibility-centered workflows to improve usability and consistency across digital systems and content.

Accessibility Remediation Specialist (Volunteer)

• Remediated instructional materials to improve accessibility, navigation, and structure for diverse learners.
• Applied accessibility standards to identify and resolve usability barriers in educational content.
• Collaborated with instructional stakeholders on accessibility improvements for complex STEM content.

BS - Maryville University of St. Louis (2027)

BM - Berklee College of Music