Natalie M. Preston

Dedicated and customer-focused retail professional with experience as a Shift Lead at Walgreens. Skilled in providing excellent customer service, handling cash accurately, resolving customer concerns, and maintaining a positive and professional environment. Strong communicator and problem solver who works well independently and as part of a team. Seeking to bring strong customer service and problem-solving skills to a Customer Care Representative position.

Shift Lead - Walgreens

(2024-10 - 2025-10)

• Provided excellent customer service while assisting customers with questions, concerns, and requests.
• Handled cash transactions accurately and responsibly.
• Resolved customer problems professionally and efficiently.
• Assisted with daily store operations and supported team members.
• Maintained a professional and welcoming environment for customers.
• Followed company procedures and helped ensure daily tasks were completed accurately and efficiently.
• Communicated effectively with customers, coworkers, and management.