Ha Ngo

Detail-oriented and adaptable Compliance Coordinator & Legal / Operations Assistant with extensive experience in regulatory compliance, legal documentation, file management, and cross-functional operations. Proven track record of high-accuracy auditing, streamlining workflows, and maintaining strict confidentiality under tight deadlines. Tech-savvy with hands-on proficiency in AI tools, Microsoft 365, and data management platforms.

Fully bilingual in English and Vietnamese with deep experience in document translation and interpretation.

Operation Associate - Sapu Bioscience LLC - San Diego, CA

(2025-12 - 2026-03)

• Executed end-to-end invoice processing and payment procedures in coordination with finance and operations departments.
• Prepared detailed financial justification reports and Purchase Requisition Approvals (PRAs) to facilitate vendor payments and internal procurement.
• Oversaw incoming/outgoing mail distribution and general administrative support tasks.

Freelance Interpreter / Translator - Freelance - San Diego, CA

(2025-01)

• Provide precise, culturally sensitive English ↔ Vietnamese document translation and live consecutive interpretation.
• Ensure strict adherence to terminology standards, client confidentiality, and rapid turnaround timelines.

Compliance Coordinator - Aya Healthcare - San Diego, CA

(2021-09 - 2024-04)

• Reviewed and audited high volumes of complex healthcare compliance documentation, ensuring 100% adherence to state, federal, and client-specific requirements.
• Consistently ranked as a top-performing coordinator within the department for volume, accuracy, and audit score standards.
• Collaborated with internal healthcare credentialing specialists and external third-party vendors (including Sterling) to retrieve missing records, correct discrepancies and complete verification.
• Trained Compliance Coordinators on specialized frameworks (e.g HealthTrust compliance).
• Managed re-pipeline workflows, weekly metrics reports, and high-priority accounts while meeting strict time-sensitive deadlines.

Legal Assistant - Law Office of Andy Van Le & Associates - San Diego, CA

(2017-01 - 2020-02)

• Managed client communications, discovery schedules, and deposition logistics; provided live bilingual translation (English ↔ Vietnamese) for depositions and discovery responses.
• Organized and maintained physical and electronic document repositories, establishing standardized indexing for discovery folders.
• Facilitated medical record requests with hospitals, chiropractic clinics, and healthcare centers; logged all transaction metrics into Excel tracking systems.
• Streamlined records room retrieval system, significantly reducing document search and retrieval times across all active cases.

Administrative Assistant - Cambridge Learning Center - San Diego, CA

(2014-01 - 2016-12)

• Managed student enrollment onboarding, roster database updates, and educational course material preparation.
• Coordinated complex calendars and scheduled meetings between executives, instructors, parents, and students.
• Drafted, edited, and proofread academic correspondence, policies, and operational documents.

Part-Time Vietnamese Language Instructor - Language Door School - San Diego, CA

(2013-01 - 2014-10)

• Developed customized language curricula and conducted interactive instruction for diverse age groups and proficiency levels.

Documentary Film Translator (Remote) - Production Company - New York, NY

• Translated specialized documentary media footage from Vietnamese into English under strict deadlines.

Meeting & Conference Staff - Scandic Continental Hotel - Helsinki, Finland

• Managed event coordination, setup logistics, and hospitality services for international conferences and corporate events.

Bachelor of Arts - English - Hanoi University

Certificate - Fundamentals of Accounting & Advanced MS Excel - San Diego Continuing Education

Further Qualification - Hotel & Conference Management - Helsinki, Finland