Independent Logistics Specialist - Independent Contractor - Midwest
(2023-11)
- Manages a high-volume, concurrent portfolio of service-based projects, overseeing complex scheduling, logistics, and problem-solving ensuring 100% on-time delivery.
- Navigating risks by implementing rapid response strategies across diverse client requirements.
- Facilitated collaborative requirement-gathering sessions for high-profile clients, aligning creative visions with strict budget and scope constraints, maintaining quality service.
- Orchestrates all aspects of independent business operations, including resource allocation, budget tracking, and contract fulfillment, while consistently meeting rigorous performance KPIs and SLAs.
Certification Operations Program Manager - Bridge Partners, LLC - Remote
(2022-04 - 2023-10)
- Led cross-functional delivery for global SaaS initiatives by utilizing Azure DevOps (ADO) and GitHub, resulting in a 20% acceleration of development cycles.
- Acted as the primary technical liaison between engineering teams and non-technical stakeholders to translate business needs into actionable user stories, and resolving any issues that arose.
- Managed daily workflows and performance metrics for distributed international teams, ensuring 100% on-time delivery of complex technical milestones and improving overall team velocity by 15%.
- Tracked and reported program performance, analyzed key metrics and milestones, proactively mitigated risks, ensured successful outcomes, and pinpointed opportunities for continuous improvement.
- Handled resources, ensuring that assets were allocated optimally to meet program goals and deadlines, while maintaining data integrity, asset tracking, and voucher generation.
Project Manager/Scrum Master Internship - The Life Development Center International - Chicago, IL
(2020-10 - 2022-04)
- Facilitated stand-ups and retrospectives for distributed teams globally, focusing on removing blockers and improving executive transparency for special events.
- Implemented operational improvements to internal processes, prioritizing clarity and impact.
Community Marketing Specialist - Cresco Labs - Chicago, IL
(2019-10 - 2020-05)
- Analyzed high-volume community inquiries to identify product gaps, using social listening data to advocate for features that improved the customer's experience.
- Collaborated with marketing and sales teams to optimize messaging and product positioning based on real-time user engagement metrics.
- Identified opportunities to automate high-volume inquiries, significantly reducing response times and improving service delivery through messaging optimization.
- Handled social media strategy and analytics using Sprout Social, increasing brand engagement.
Residence Hall Night Manager - Victoria University of Wellington - Wellington, NZ
(2018-01 - 2019-03)
- Managed housing operations for 300+ students, and supervised and mentored on-site staff.
- Led emergency response and facilitated conflict resolution, serving as a trusted advisor to students.
- Instituted daily stand-ups and retrospectives to raise transparency, coordination, and service quality.
Customer Support Specialist - SpotHero - Chicago, IL
(2017-01 - 2017-11)
- Improved customer satisfaction with tailored problem-solving techniques.
- Documented root-cause analysis for major technical incidents, feeding insights into the backlog to identify recurring issues and resolve them in a high-volume, fast-paced environment.
- Translated common user frustrations into documented user stories, influencing the product roadmap.
International Student Success & Operations Coordinator - Pacific Academy High School - Irvine, CA
(2015-09 - 2016-09)
- Directed end-to-end onboarding for a diverse population of international students, maintaining 100% compliance with federal SEVIS database regulations.
- Streamlined communications and reduced inquiry turnaround times by 40% through data-driven campaigns and Scrum-based planning sessions.
- Spearheaded Agile planning for major annual fundraising initiatives, driving a 130% year-over-year increase in total contributions.
Wedding & Event Consultant - AAA Rental - Chicago, IL
(2014-04 - 2014-11)
- Fostered strong partnerships with vendors and provided expert oversight by consistently resolving challenges to maintain a high standard of service and stakeholder satisfaction.
- Facilitated collaborative planning sessions by bridging the gap between a client's vision and realistic budgetary constraints to ensure total project alignment.
Advertising Services Coordinator - Leader Community Newspapers - Melbourne, AU
(2013-02 - 2013-08)
- Collaborated with Designers to develop high-impact advertisements under strict time deadlines.
- Maintained and tracked each account's change requests using request-fulfillment concepts to drive continuous improvement, and increased retention with clients and vendors.
