Natalie P

Results-driven Technical Project Manager and Certified Scrum Master with over 15 years of experience driving digital transformations and leading cross-functional teams. Specializing in bridging gaps among developers, analysts, and stakeholders to keep complex projects on schedule. I guide teams through project discovery and prepare them for execution by managing timelines and proactively solving problems.

My expertise in technical consulting and program operations empowers me to manage diverse workstreams, design workflows, and implement change management initiatives to deliver seamless transitions and align projects with organizational goals, delivering measurable results.

Independent Logistics Specialist - Independent Contractor - Midwest

(2023-11)

• Manages a high-volume, concurrent portfolio of service-based projects, overseeing complex scheduling, logistics, and problem-solving ensuring 100% on-time delivery.
• Navigating risks by implementing rapid response strategies across diverse client requirements.
• Facilitated collaborative requirement-gathering sessions for high-profile clients, aligning creative visions with strict budget and scope constraints, maintaining quality service.
• Orchestrates all aspects of independent business operations, including resource allocation, budget tracking, and contract fulfillment, while consistently meeting rigorous performance KPIs and SLAs.

Certification Operations Program Manager - Bridge Partners, LLC - Remote

(2022-04 - 2023-10)

• Led cross-functional delivery for global SaaS initiatives by utilizing Azure DevOps (ADO) and GitHub, resulting in a 20% acceleration of development cycles.
• Acted as the primary technical liaison between engineering teams and non-technical stakeholders to translate business needs into actionable user stories, and resolving any issues that arose.
• Managed daily workflows and performance metrics for distributed international teams, ensuring 100% on-time delivery of complex technical milestones and improving overall team velocity by 15%.
• Tracked and reported program performance, analyzed key metrics and milestones, proactively mitigated risks, ensured successful outcomes, and pinpointed opportunities for continuous improvement.
• Handled resources, ensuring that assets were allocated optimally to meet program goals and deadlines, while maintaining data integrity, asset tracking, and voucher generation.

Project Manager/Scrum Master Internship - The Life Development Center International - Chicago, IL

(2020-10 - 2022-04)

• Facilitated stand-ups and retrospectives for distributed teams globally, focusing on removing blockers and improving executive transparency for special events.
• Implemented operational improvements to internal processes, prioritizing clarity and impact.

Community Marketing Specialist - Cresco Labs - Chicago, IL

(2019-10 - 2020-05)

• Analyzed high-volume community inquiries to identify product gaps, using social listening data to advocate for features that improved the customer's experience.
• Collaborated with marketing and sales teams to optimize messaging and product positioning based on real-time user engagement metrics.
• Identified opportunities to automate high-volume inquiries, significantly reducing response times and improving service delivery through messaging optimization.
• Handled social media strategy and analytics using Sprout Social, increasing brand engagement.

Residence Hall Night Manager - Victoria University of Wellington - Wellington, NZ

(2018-01 - 2019-03)

• Managed housing operations for 300+ students, and supervised and mentored on-site staff.
• Led emergency response and facilitated conflict resolution, serving as a trusted advisor to students.
• Instituted daily stand-ups and retrospectives to raise transparency, coordination, and service quality.

Customer Support Specialist - SpotHero - Chicago, IL

(2017-01 - 2017-11)

• Improved customer satisfaction with tailored problem-solving techniques.
• Documented root-cause analysis for major technical incidents, feeding insights into the backlog to identify recurring issues and resolve them in a high-volume, fast-paced environment.
• Translated common user frustrations into documented user stories, influencing the product roadmap.

International Student Success & Operations Coordinator - Pacific Academy High School - Irvine, CA

(2015-09 - 2016-09)

• Directed end-to-end onboarding for a diverse population of international students, maintaining 100% compliance with federal SEVIS database regulations.
• Streamlined communications and reduced inquiry turnaround times by 40% through data-driven campaigns and Scrum-based planning sessions.
• Spearheaded Agile planning for major annual fundraising initiatives, driving a 130% year-over-year increase in total contributions.

Wedding & Event Consultant - AAA Rental - Chicago, IL

(2014-04 - 2014-11)

• Fostered strong partnerships with vendors and provided expert oversight by consistently resolving challenges to maintain a high standard of service and stakeholder satisfaction.
• Facilitated collaborative planning sessions by bridging the gap between a client's vision and realistic budgetary constraints to ensure total project alignment.

Advertising Services Coordinator - Leader Community Newspapers - Melbourne, AU

(2013-02 - 2013-08)

• Collaborated with Designers to develop high-impact advertisements under strict time deadlines.
• Maintained and tracked each account's change requests using request-fulfillment concepts to drive continuous improvement, and increased retention with clients and vendors.

Bachelor's - International Studies - University of Illinois at Urbana-Champaign