Paraprofessional (Classroom Support) at Marion School District (2025-08 – Present)
- Support teachers in daily classroom operations, assisting with instruction, behavior management, and student engagement
- Maintain accurate records and documentation related to student progress and classroom activities
- Communicate effectively with teachers, staff, and parents to support student development
- Assist with onboarding and orientation of new students, ensuring a smooth transition into the classroom environment
- Provide individualized support to students, demonstrating patience, organization, and problem-solving skills
Representative-Physicians Referral at Baptist Medical Group (2024-10 – 2025-08)
- Coordinated patient referrals by communicating with physicians, specialists, and healthcare staff to ensure timely and accurate processing
- Scheduled patient appointments while maintaining a high level of professionalism and confidentiality
- Managed high-volume inbound calls, addressing patient inquiries and resolving concerns efficiently
- Entered and maintained patient data, notes, and records in electronic systems with strong attention to detail
- Collaborated with medical providers to ensure proper documentation and continuity of care
- Maintained compliance with healthcare privacy standards (HIPAA) when handling sensitive patient information
Operations Manager at Memphis Scholars-South Campus (2023-08 – 2024-06)
- Enhanced school environment, increasing positive feedback from families by 30%
- Streamlined daily operations, reducing administrative processing time by 25%
- Improved vendor relations, leading to a 20% increase in timely service delivery
- Managed facility issues with a 95% resolution rate within 24 hours
- Coordinated 10+ engagement events annually, boosting family participation by 40%
- Oversaw student registration and records with 99% accuracy in data management
Operations Associate at KIPP Delta Public Schools (2013-08 – 2023-08)
- Improved front office operations, leading to a 20% increase in efficiency and visitor satisfaction
- Managed student records with 100% accuracy, ensuring timely updates and compliance
- Facilitated recruitment and retention activities, achieving a 15% increase in student enrollment
- Coordinated 15+ community events, enhancing family and community engagement by 35%
Cage Cashier/Supervisor at Isle of Capri Casino (2003-01 – 2013-08)
- Supervised cash operations, achieving a 99.9% accuracy rate in transactions and reconciliations
- Improved customer service response times, leading to a 25% increase in customer satisfaction
- Managed financial transactions and deposits, ensuring compliance with all policies and procedures
