Front Office Agent
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1. Guest Services
Welcome and greet guests warmly.
Handle check-in and check-out procedures.
Provide information about hotel services, amenities, and local attractions.
Respond to guest inquiries, requests, and complaints.
2. Reservations & Bookings
Take reservations (by phone, email, or online system).
Update room availability in the system.
Process cancellations, modifications, and no-shows.
3. Administrative & System Management
Operate the Property Management System (PMS) for guest check-ins, billing, and room assignments.
Prepare guest folios and invoices.
Manage records and reports (occupancy, revenue, etc.).
4. Communication & Coordination
Liaise with housekeeping to ensure rooms are clean and ready.
Coordinate with maintenance for guest room issues.
Pass on shift handover notes to the next front office team.
5. Financial Transactions
Process payments (cash, credit card, or other methods).
Handle deposits, refunds, and billing queries.
Balance cash drawer at the end of the shift.
6. Safety & Compliance
Verify guest identification and follow security protocols.
Handle emergencies (fire alarms, medical issues, etc.) according to policy.
Ensure compliance with hotel standards and regulations.
1. Guest Services
Welcome and greet guests warmly.
Handle check-in and check-out procedures.
Provide information about hotel services, amenities, and local attractions.
Respond to guest inquiries, requests, and complaints.
2. Reservations & Bookings
Take reservations (by phone, email, or online system).
Update room availability in the system.
Process cancellations, modifications, and no-shows.
3. Administrative & System Management
Operate the Property Management System (PMS) for guest check-ins, billing, and room assignments.
Prepare guest folios and invoices.
Manage records and reports (occupancy, revenue, etc.).
4. Communication & Coordination
Liaise with housekeeping to ensure rooms are clean and ready.
Coordinate with maintenance for guest room issues.
Pass on shift handover notes to the next front office team.
5. Financial Transactions
Process payments (cash, credit card, or other methods).
Handle deposits, refunds, and billing queries.
Balance cash drawer at the end of the shift.
6. Safety & Compliance
Verify guest identification and follow security protocols.
Handle emergencies (fire alarms, medical issues, etc.) according to policy.
Ensure compliance with hotel standards and regulations.
Bachelor of Science in International Travel and Tourism Management
