Neng Vue

Experienced with systems diagnostics, repairs, and upgrades essential for maintaining operational integrity. Utilizes technical expertise to troubleshoot and resolve system issues promptly, ensuring minimal downtime. Knowledge of network configurations, hardware installations, and software management to support seamless system performance.

IT Systems Technician I - SAN BERNARDINO INTERNATIONAL AIRPORT - San Bernardino, CA

(2022-09)

Sets up, assembles, installs, configures, reconfigures, modifies, moves, and/or relocates hardware/software at client site for regular or special function use. Troubleshoot related communications problems in a LAN environment, applying knowledge of wiring, standard cable connections, and wire closets/MAUs.

• Implements backup and recovery procedures, maintains service logs, and assists in monitoring and troubleshooting of LAN and WAN systems.
• Performance and resolving communications and networking problems.
• Monitors problem/change activities and coordinates involvement of technical and client staff and vendors to ensure effectiveness.
• Set up and manage microphones, speakers, and audio software for monthly meetings.
• Install network printer, computer hardware/software, and daily check of all MDF/IDF around the airport facility.

Information Technology Systems Technician I - CALIFORNIA TRUSTFRAMES - Perris, CA

(2017-03 - 2022-09)

Provided technical support for standard and proprietary desktop software related to a diverse group of people, including team members, senior management, business customers, and vendors, with courtesy and in a constructive, professional manner.

• Installed, upgraded, troubleshoot, and repaired hardware and software on or related to desktop pc's, printers, pc hardware systems, pc networks, LAN, and RF devices.
• Responded to questions regarding PC/printer software/hardware issues, and made IT recommendations.
• Installed and upgraded Mitek version 8.2.4 software for local/remote designers via VPN.

IT & Surveillance Specialist - SOBOBA BAND OF LUISENO INDIANS - San Jacinto, CA

(2015-05 - 2017-02)

Worked with local law enforcement in providing logs, video tapes, or digital video files of any suspicious or criminal activity. Kept video footage captured by the surveillance equipment on a shared file server for individuals with the authority to view for investigation.

• Installed and configured new IP cameras for the community recreation, playground, school, and access gates.
• Troubleshoot IP cameras via web browser and through ONSSI software.
• Kept inventory of all working and malfunctioning cameras on a data spreadsheet.
• Monitored over 200 cameras of the Soboba Indian reservation and performed daily checks of all camera activities.
• Provided help desk technical support for all departments and created tickets using Track-IT.
• Troubleshoot both IP and analog cameras using IP camera test and testing tools.

M.S. - Management Information Technology - COLEMAN UNIVERSITY (2003-05)

B.S. - Computer Applications & Networks - COLEMAN UNIVERSITY (2000-01)