Nichole Gilbert

I’m currently in my final year of working towards my bachelors degree in business management and marketing. I’ve always worked in customer service and have exceptional people skills.

Sommelier at Keg springs winery (2021-08 – 2022-06)

• Manage sales and inventory for premier wine destination restaurant.
• Wine, spirits and fine products sale.
• Direct guest interaction and up-sell of wine and spirits.
• Inventory, purchasing and cost control monitoring, transaction reconciliation, POS programming, payroll, sommelier work.

Server at Junkyard dog steakhouse (2017-01 – 2021-05)

• Greeting customers and escorting them to their table
• Presenting menu options and taking orders
• Preparing tables and clearing them after use
• Adding orders to the POS system
• Serving food and drinks
• Taking payments and resolving complaints
• Following health and safety guidelines

Some college in Business management – Columbia State Community College (2017-01 – 2019-05)

High school diploma in General education – Lewis county high school (2010-08 – 2014-05)