Nick Keller

Operations and hospitality leader with over 10 years of experience partnering with high-volume restaurant and bar teams to improve operational performance, implement scalable systems, and drive profitability. Proven ability to lead cross-functional initiatives, optimize workflows, and support technology-driven process improvements across fast-paced environments. Experienced in stakeholder management, training, KPI development, budgeting, and operational consulting, with a strong track record of reducing costs, improving efficiency, and enhancing customer experience.

Adept at collaborating with ownership, vendors, and operational teams to solve complex business challenges and execute strategic initiatives.

General Manager - Serafina Boston - Boston

(2025-01)

• Lead operational strategy and execution for a high-volume restaurant, aligning staffing, service, and financial initiatives with business growth objectives.
• Partner with ownership and vendors to evaluate operational systems, streamline workflows, and improve overall efficiency and guest satisfaction.
• Oversee budgeting, forecasting, and P&L management, identifying cost-saving opportunities and improving operational performance.
• Coordinate cross-functional teams across front-of-house, kitchen, and vendor partners to execute process improvements and maintain service standards.
• Drive onboarding and training initiatives to improve team performance, operational consistency, and customer experience.

AGM/GM - C-Side Bar - Cambridge

(2024-10)

• Directed operational improvement initiatives that reduced costs by 10% through process optimization and resource planning.
• Developed standardized operational procedures and compliance frameworks to improve consistency and reduce operational risk.
• Led training and change-management initiatives for staff adoption of updated service workflows and operational standards.
• Collaborated with ownership and external partners to identify operational challenges and implement scalable solutions supporting business growth.
• Managed high-pressure service operations while balancing short-term operational demands with long-term business priorities.

AGM/Beverage Director/Interim GM - Eva/Hue - Boston

(2022-11 - 2024-10)

• Led operational and process optimization initiatives that reduced costs by 12% and improved organizational efficiency across multiple service areas.
• Designed and implemented an inventory management system that improved stock accuracy by 20%, supporting more data-driven operational decision-making.
• Developed budgeting and forecasting processes that reduced overspending by 15% and improved financial visibility for leadership.
• Partnered with leadership teams to identify operational pain points and implement scalable workflow improvements that enhanced service delivery and customer satisfaction by 30%.
• Coordinated cross-functional operational initiatives across service, inventory, training, and vendor management functions.
• Created KPI reporting structures to monitor operational performance and support strategic planning initiatives.

Beverage Consultant - Boston - Boston

(2022-01 - 2023-12)

• Consulted with hospitality businesses on operational efficiency, inventory management, staff training, and process optimization initiatives.
• Implemented inventory tracking systems that reduced waste by 23% and improved profitability by 14%.
• Developed operational KPIs and reporting processes to support data-driven decision-making and long-term business planning.
• Delivered training and change-management programs that improved service consistency and reduced customer complaints by 25%.
• Collaborated directly with business owners and operational leaders to assess challenges, prioritize solutions, and execute operational improvements.

Account Executive & Project Manager - Pella Windows & Doors - Boston

(2020-01 - 2022-12)

• Managed customer projects from initial consultation through final delivery and installation, coordinating timelines, vendors, and internal teams to ensure successful execution.
• Served as primary point of contact for clients, translating business needs into actionable project plans and resolving issues throughout project lifecycles.
• Coordinated cross-functional stakeholders including operations, sales, installation teams, and customers to maintain alignment on project scope, timelines, and deliverables.
• Built strong client relationships through proactive communication, problem-solving, and consultative support.