Nicole

Results-driven business leader with 10+ years of experience building, scaling, and operating successful wellness, hospitality, retail, and sales-focused businesses. Proven ability to drive revenue growth, manage multiple store locations and sales teams, and develop high-performing teams that deliver exceptional customer experiences and increase retention and loyalty. Experienced in CRM systems, lead management, customer relationship development, and sales pipeline tracking.

Passionate about helping others grow through training, mentorship, and ongoing education, with a strong ability to lead teams in fast-paced, constantly evolving environments. Known for strong leadership presence, operational excellence, and the ability to turn vision into profitable execution.

Boat Sales Consultant at Boat Sales Consultant (2026-01 – Present)

• Build and maintain customer relationships through consultative boat sales and personalized product recommendations
• Utilize Lightspeed CRM to manage leads, customer follow-up, and sales pipeline activity
• Guide customers through the full sales process including financing discussions, trade evaluations, and delivery coordination
• Develop product knowledge across boat brands, engine packages, and marine accessories to match customer needs
• Collaborate with finance, service, and operations teams to ensure a seamless customer experience

Owner/Operator at LiveWell Wellness Center (2020-01 – 2025-01)

• Built and scaled a wellness spa, driving consistent revenue growth through strategic service expansion and client retention initiatives
• Led all business operations including budgeting, financial planning, and cost control to maintain profitability
• Hired, trained, and managed staff, creating a high-performance, client-focused team culture
• Developed and launched new service offerings aligned with market trends, increasing customer engagement and repeat business
• Implemented marketing strategies that attracted new clients while strengthening brand loyalty
• Ensured full compliance with state and industry regulations while maintaining high operational standards

Owner/Operator at I Love Juice Bar (2016-01 – 2022-01)

• Launched and operated a successful juice and smoothie business from the ground up
• Increased customer engagement and sales through innovative marketing and social media strategies
• Managed all aspects of operations including inventory, vendor relationships, staffing, and financial performance
• Developed a strong brand presence focused on health-conscious consumers
• Built partnerships with local suppliers to ensure consistent, high-quality product sourcing
• Continuously improved offerings based on customer feedback and market trends
• Implemented out-of-the-box ideas to increase profitability in difficult situations

New Store Manager / HR Manager / New Store Operations at Kohl's (2000-01 – 2008-01)

Supported multiple areas of retail operations including store management, HR leadership, merchandising, and new store openings in high-volume retail environments.

• Led recruitment, hiring, onboarding, training, coaching, and performance management for large teams across multiple departments
• Managed Hardlines operations including merchandising execution, inventory control, visual presentation, and sales performance initiatives
• Assisted with opening new store locations, supporting staffing, operational setup, merchandising standards, and launch readiness
• Partnered with executive leadership to improve employee engagement, customer experience, and operational efficiency
• Oversaw daily store operations including scheduling, payroll, conflict resolution, compliance, and team development
• Trained and mentored supervisors and associates in fast-paced, customer-focused retail environments
• Drove sales growth through leadership, operational organization, and strong team culture initiatives

Sales Manager / Training Coordinator at Best Buy (1996-01 – 2000-01)

• Led a high-performing retail sales team in a fast-paced, high-volume environment, consistently driving revenue growth
• Coached and developed team members to exceed individual and store sales targets through performance management and accountability
• Oversaw daily operations including staffing, scheduling, and floor execution to ensure optimal customer experience
• Trained new hires on sales techniques, product knowledge, and customer engagement strategies
• Analyzed sales performance and implemented strategies to improve conversion rates and overall store performance
• Maintained strong focus on customer satisfaction, resolving issues and building long-term customer loyalty

Business Management – Waukesha College

Human Resource Management – Waukesha College