Nicole Wilcox

Dental billing professional with expertise in claims processing, payment posting, and denial management. Skilled in maintaining accurate financial records, reconciling accounts, and communicating billing status to leadership. Proficient in Excel and dental practice management software. Committed to accuracy, ethical handling of sensitive financial data, and delivering strong customer service in fast-paced healthcare environments.

Business Team - Beechtree Family Dentistry - Grand Haven, MI

(2020-06)

• Medical/Dental billing and coding for both HST testing, OSA, L-PRF blood draws, bone grafts, and implant supported prosthetics. With successful payment and medical prior authorizations.
• Received denied EOB's for a couple of Ceres recently. I re-sent out narratives and imaging (bc I always include with the initial submission) to come back denied again. After 3rd party appeal request 2 were approved. They were important to our patients.
• Phlebotomist for LPRF blood draw- I always been successful
• Robotic Driver- for Yomi the first FDA cleared dental assisted robot. For dental assisted surgery.
• Front Lead Business Coordinator
• Statements, posting of payments, collections, tracking, data entry, IT

Medical Assistant - Edison Christian Assisted Living - Grand Rapids, Michigan

(2022-12)

• Personal achievement quick thinking: A resident was in distress pulse unmeasurable, pulse oxygen <70 Unresponsive, this all happened in a matter of seconds from walking with her back from the bathroom. She sat on the edge of her bed and slumped over her handle bar on her walker. What I thought she was playing around (bc this is her demeanor) I quickly assess her coloring and responsiveness. Ashen grey, lips blue/purple in and out of mumbling incoherent words. I immediately lowered resident to th
• Perfect attendance 1 year.

Office Manager - Creason Family Dentistry - Grand Haven, Michigan

(2018-03 - 2020-06)

• Began as a substitute and worked my way into role as his office manager.
• Smaller Office: One provider, one hygienist, one assistant, and front desk.
• Pay roll
• Marketing
• Transitioning office from chart to paperless
• Cross trained to chair side
• Create New Patient form packet (essential only)
• Clean up AR-claims paid never closed. Claims not submitted -had to submit, some close to expiring for the one year mark.

Medical Assistant Certificate - Medical Assisting - Ross Medical Education Center (2004-09 - 2005-08)