Nikki Atwell

Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Highly responsible and works well under pressure, experienced in Point of Sale (POS) operations, Dentrix, Denticon and Eaglesoft. Exceptional interpersonal skills, Upbeat, Outgoing, and positive attitude with extensive hospitality background.

Patient Experience Coordinator - DENTALWORKS USA

(2021-03)

• Greeting and welcoming patients to the practice.
• Scheduling, rescheduling, or canceling appointments as needed.
• Assisting patients to fill out information forms.
• Preparing patients' charts and daily schedules for the dental staff.
• Updating patient records and documenting recent treatments and procedures.
• Scheduling follow-up appointments and providing telephonic reminders.
• Communicating with medical insurance providers to determine if patients are required to make co-payments.
• Verifying methods of payment and collecting payments as needed.
• Performing general office duties, such as answering telephones, photocopying, filing, and faxing.

Teller - People's Bank & Trust - Claremont, NC

(2016-06 - 2018-05)

Cashed checks after ensuring that signature was valid, received checks and posted entries into correct accounts. Provide account balance information to clients. Managed balancing duties akin to currency, coins and checks.

Verified dates on incoming checks. Ensured that customers' loan information is processed and maintained appropriately. Received cash from armored cars and counted and verified cash amounts. Verified cashier's checks.

Sorted, filed and recorded deposit slips. Managed bank vaults to ensure correct cash balances. Provided information to clients regarding bank services. Managed specialized services such as checking and savings accounts.

Resolved discrepancies in accounts. Accepted and processed loan payments. Transferred funds at the request of clients. Ensured that the cash drawer is balanced and maintained at all times. Cross sold bank's products.

Opened and closed checking and savings accounts. Performed end of the day recap of money and bank slips. Took advantage of sales opportunities to attract new customers. Posted all cash and credit card entries into the database.

Organized and restocked workstation with supplies. Sold savings bonds and traveler's checks. Sta

Pharmacy Technician - CVS Pharmacy - Conover, NC

(2014-04 - 2016-12)

Supported Pharmacological services by stocking, assembling, and distributing medications. Initiated the culture of prepackaging bulk medications per unit dose which reduced waiting time by 70 percent. Accomplished goals of becoming more organized, performed duties with integrity, reporting skills, attention to details, dependable, analyzed information, and informed supervisors of needed information.

Pharmacy Technician - TAS Drugs - Maiden, NC

(2014-03 - 2016-12)

Assisted customers by answering simple questions, locating items or referring them to the pharmacist for medication information. Accomplished goals of changing people's lives for the better.

Server/Bartender - Longhorn Steakhouse - Hickory, NC

(2013-11 - 2014-03)

Checked patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages served.

Server - Texas Roadhouse - Hickory, NC

(2012-03 - 2013-05)

Accepted payment from customers and made change as necessary. Assisted co-workers. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Responsible for daily set up of five stations. Prepared items on station assignment list.

Customer Service Representative - Lowe's Hardware - Hickory, NC

(2010-03 - 2010-06)

Accepted payment from customers and made change as necessary. Answered customers' questions, addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits.

Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays. Educated customers on product and service offerings. Consulted with customers on the latest styles and trends.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Customer Service Representative - Convergys - Hickory, NC

(2009-10 - 2010-04)

Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Offered direction and provided constructive feedback to motivate team members.

Built and maintained effective relationships with peers and upper management. Attended weekly team meetings each month to voice concerns and offer constructive feedback to others. Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.

Certificate - Catawba Valley Community College (2016)

High School diploma - Conover High School (2005)