Nikki Flores

Certified Medical Assistant with hands-on healthcare experience supporting patients, providers, and daily medical-office operations. Experienced with EMR/EHR documentation, patient histories, appointment scheduling, insurance verification, patient communication, clinical documentation, medical terminology, and HIPAA-compliant handling of patient information. Strong combination of clinical knowledge, administrative organization, customer service, and communication skills.

Seeking a remote medical position supporting patients and healthcare teams through accurate documentation, coordination, scheduling, and virtual/telephone-based service.

Medical Assistant - Texas Pain Physicians - San Antonio, TX

(2024-01)

• Support physicians and nurses with patient care, examinations, procedures, and treatment in an outpatient pain-management setting.
• Document patient information, histories, vital signs, clinical information, and care accurately in electronic medical record (EMR/EHR) systems.
• Communicate professionally with patients by answering questions, addressing concerns, providing instructions, and supporting a positive patient experience.
• Schedule patient appointments and coordinate with other departments to support efficient patient flow and continuity of care.
• Verify insurance coverage and eligibility and communicate with insurance companies regarding medical-service coverage.
• Educate patients on medication instructions, post-treatment care, and preventive measures as directed by the provider.
• Maintain accurate and confidential patient records while following HIPAA and office privacy requirements.
• Perform basic laboratory testing and specimen collection and accurately document results and related patient information.
• Assist with examination and treatment-room preparation and maintain medical supplies and equipment inventory.
• Recognized as Employee of the Month twice for performance, reliability, and contributions to the clinical team.

Medical Assistant - Superior Health Consulting - San Antonio, TX

(2022-10 - 2024-01)

• Performed cardiovascular testing on new and established patients to support provider evaluation and determine eligibility for hormone and weight-loss treatment programs.
• Obtained and documented patient histories, vital signs, testing information, and clinical data accurately.
• Used EMR systems for patient documentation and maintained accurate medical records while protecting confidential health information.
• Communicated with patients regarding testing, appointments, treatment-related information, and routine questions in a professional manner.
• Supported patient intake and preparation for examinations, cardiovascular testing, and provider visits.
• Assisted providers with examinations and clinical procedures and provided direct patient-care support.
• Administered injections and medications as directed by the provider.
• Performed routine clinical testing and specimen-related tasks according to office procedures.
• Applied medical terminology and supported accurate clinical documentation and communication between patients and healthcare staff.
• Assisted with scheduling, telephone communication, patient check-in, and general medical-office administrative functions.
• Prepared examination and treatment rooms and maintained clinical supplies and equipment.
• Followed HIPAA, OSHA, infection-control, and patient-safety practices.

General Manager - Heart of The Hill Country

(2020-07)

• Manage daily business operations, staff scheduling, customer service, inventory, and administrative responsibilities.
• Review financial and activity reports and employee performance to identify opportunities for improvement.
• Prepare staff schedules, assign duties, and coordinate workflow to maintain efficient operations.
• Communicate with customers, employees, and suppliers professionally and resolve questions or concerns.
• Monitor suppliers and inventory while maintaining operations within budget.
• Employee of the Year Award – 2021; Sales Achievement and Leadership Award – 2021; Customer Satisfaction Award – 2020 & 2021.

Certified Medical Assistant - Medical Assisting - The College of Healthcare Professions (2022-01 - 2022-10)