Server, Food and Beverage, June 2022
- Maintained clean and organized workstations that were cohesive with the restaurant standard.
- Ensure customer satisfaction by being friendly and accessible.
Banquets Server, March 2023– Present
- Ensure optimal guest experience.
- Assisted with the setting tables according to the event.
- Maintained cleanliness and organization, contributing with high standard of service.
- Managed orders depending on the menu of the event and serve to the tables.
Guest Experience Expert, July 2021 – June 2022
- Greeting guests and administering check-ins and check-outs, giving guests an enjoyable travel experience.
- Analyzing guests’ credit limit reports and navigating the internal management system to answer guest inquiries.
- Assist guests via telephone to verify reservations and help them with questions, requests, and folios.
- Processing mobile check-ins, sending mobile keys and preparing hard keys for the guests before their arrival. *Trained with Catering and Sales coordinator to learn more about the position for future advancement.
*Assisted Catering and Sales coordinator with client sites, assigning leads and phone calls.
