Not Provided

Senior Project Manager with extensive expertise in overseeing large-scale operational projects across Consumer Banking and Mortgage sectors. Drove efficiency improvements, consistently delivering projects on time and under budget while aligning cross-functional teams with strategic objectives.

Championed

Agile and Waterfall methodologies, enhancing collaboration and risk management. Recognized for building strong stakeholder relationships and implementing process improvements that elevate team.

SENIOR PROJECT MANAGER - BANK OF AMERICA

(2018-12)

Oversee operational efficiency and cost-effectiveness of projects for Life & Specialty Services Unit in Consumer Banking. Manage large-scale operational projects, ensuring alignment with product functions. Monitor project progress, recommending enhancements to achieve objectives. Collaborate with operations and tech teams on project impacts. Simultaneously manage multiple projects and tasks effectively.

• Drove efficiency improvements in existing operations and procedures.
• Championed project evaluations, leading to enhanced outcomes.
• Orchestrated cross-team collaborations to align project direction.
• Spearheaded management of concurrent projects to meet deadlines.

SR SOFTWARE DELIVERY MANAGER - AT&T

(2017-09 - 2018-08)

Directed operational efficiency and cost-effectiveness for Digital Business Center Unit Programs. Monitored project progress, recommending procedural improvements to achieve objectives. Conducted technical analysis for financial performance evaluation. Guided and led the Digital Business Center team, adhering to standard Agile PLC practices. Managed all Test Only and Test Support Only projects.

• Streamlined operations, enhancing project delivery timelines.
• Improved team collaboration through regular meetings and risk management.
• Boosted financial insights via thorough technical analyses.

SENIOR PROJECT MANAGER - JP MORGAN CHASE

(2014-06 - 2017-09)

Oversaw large-scale Basel and US Treasury projects in Mortgage Banking, driving program execution. Guided the Mortgage Banking team through all phases of the Basel Software Development Life Cycle. Managed resources and scheduling, ensuring project alignment with key control groups, including Legal, Compliance, and Risk.

• Drove planning for program capacity dependencies across Mortgage Banking and Auto Finance.
• Implemented Waterfall and Agile methodologies, utilising project plans and risk lists.
• Fostered collaboration to achieve project closure, addressing risks and accountability.
• Engaged over 100 stakeholders, ensuring alignment and communication.

VP - OPERATIONAL RISK MANAGER - CITIMORTGAGE

(2012-06 - 2014-06)

Led identification and resolution of OCC Consent Order-related issues across projects. Developed comprehensive project plans to address risks and mitigation strategies. Coordinated cross-functional requirement gathering to ensure project success.

• Achieved highest yearly OCC audit rating for two consecutive years.
• Acted as liaison among mortgage operations, technical teams, and clients for project execution.
• Integrated mortgage projects with business strategies and improvement initiatives.
• Facilitated weekly status meetings and managed active remediation tasks.

SENIOR PROJECT MANAGER - FANNIE MAE

(2010-09 - 2012-06)

Directed daily analytical activities for 18 Mortgage Special Servicing High Risk portfolios. Oversaw incentive compensation frameworks for 'High Touch' servicers, focusing on mortgage credit loss saves. Managed data change, lineage, quality analysis, and controls.

Collaborated with Fannie Mae business areas to ensure compliance with Special Servicer Agreements. Conducted weekly portfolio analyses, providing actionable recommendations. Led system enhancements, safeguarding sensitive information.

Fostered strong relationships with internal and external stakeholders.

• Drove analytical initiatives, improving portfolio performance.
• Coordinated data management efforts, enhancing data integrity.
• Enforced compliance with contractual obligations, mitigating risks.
• Cultivated customer relationships through consistent engagement.

CONSULTANT - Not provided

(2008-05 - 2010-09)

Directed diverse teams of Mortgage Technical Writers, SMEs, and IT personnel to translate technical specifications into user-friendly language. Updated 800+ policies and ensured high-quality business requirements aligned with corporate standards. Developed in-house mortgage user support solutions, including guides and process maps. Identified root causes in mortgage processes and implemented Lean and Six Sigma solutions.

• Assessed project risks in mortgage and auto finance sectors.
• Partnered with business managers to address regulatory audits.
• Managed compliance for 20+ complex mortgage reports.
• Achieved top rating from S&P for policy documentation.

BS - Marketing/Management

MBA - Finance