Ntombifuthi Mokoena

Dynamic and versatile professional with experience in retail as a Shop Assistant; Shop Assistant/Cashier; and Sales Person: Proven expertise in providing exceptional customer service and fostering positive customer relationships: Possess a Management Assistant qualification and Matric certification; supplemented by courses in Project Management and End-User Computing: Strong skills in listening, communication; and adaptability enhance team collaboration and leadership capabilities. Committed to contributing to team success and improving operational efficiency:

General Assistant at Fish&Chipco (2025-10 – Present)

• General Assistant (All rounder)
• Fryer
• Dispatcher
• Cashier (Till operator)
• Managed cash handling procedures, including balancing tills and preparing daily deposits with meticulous attention to detail.

Cashier/Shop Assistant at Econo Foods (2023-11 – 2025-08)

• Floor Assistant
• Till operator (Cashier)
• Till packer
• Doing Stock Rotations (Merchandising)
• Packing different food items on shelves and fridges
• Managed customer transactions accurately and efficiently using point-of-sale (POS) systems.
• Provided excellent customer service by addressing inquiries and resolving issues promptly.

Sales Person at Sterns (2021-08 – 2023-08)

• Selling of jewellery
• Making sales and reaching monthly targets
• Opening accounts
• Cleaning of jewellery
• Packing new jewellery on shelves
• Provided exceptional customer service, addressing inquiries and resolving concerns to ensure client satisfaction and build brand loyalty.

Shop Assistant at Ackermans (2018-01 – 2019-01)

Part-Time (Casual), worked only on weekends

• Packing new items on shelves
• Helping on the floor
• Checking slips at the floor
• Provided direct customer assistance, addressing inquiries and ensuring a positive shopping experience.
• Processed customer purchases accurately and efficiently at the point of sale.
• Contributed to a positive shopping environment by actively assisting with floor sales and customer support.

National Senior Certificate in Grade 12 – Dalpark Learning Academy (2008-01 – 2013-11)

Higher certificate in Management Assistant N4-N6 – Ekurhuleni Tvet East College (2020-01 – 2023-01)