Nur Wati

A highly passionate Tourism Graduate with proven experience in Guest Relations, complaint resolution, and reservation management, actively supporting Sales & Marketing initiatives. I successfully enhanced Google Reviews and overall Guest Satisfaction by delivering prompt, genuine, and highly personalized service. I am eager to leverage my skills and professionalism to grow and contribute effectively within a dynamic hotel environment

Guest Relations Officer - Palmy Exclusive Hotel - East Kalimantan

(2025-01 - 2025-12)

• Successfully handled weekly guest issues, achieving more than 30% satisfaction rate on Google reviews through fast and personal service.
• Supported the Sales & Marketing team in creating room packages and promoting hotel events such as Halbi Vaganza, resulting in a 15% increase in sales during Ramadan.
• Managed guest check-in/out, handled OTA reservations, ensured room readiness,and handled guest inquiries and complaints professionally.
• Handled Front Office administrative tasks and documentation, including guest records and daily reports.

Waitress - Dcafe Resto, Pastry & Bakery - Balikpapan

(2024-09 - 2024-11)

• Served guests professionally and courteously while managing orders and payment administration accurately.
• Increased sales by 10% through menu recommendations and promotions.
• Ensured workplace cleanliness and maintained customer satisfaction with an average survey score of 4.8/5.

Bachelor's Degree - Tourism - Ambarrukmo Tourism College (STIPRAM) (2020-08 - 2024-05)

English Course - English - Kampung Inggris Pare Language Center (LC) (2019-07 - 2019-10)