Nyajia Nelson

Built and maintained strong client relationships through regular communication, meetings, and reviews of financial plans Gather documentation to help report accurate information on government forms stay up to date on department of education regulations

Financial Advisor - Empire Beauty School - Pottsville, PA

(2024-02)

• Built and maintained strong client relationships through regular communication, meetings, and reviews of financial plans
• Gather documentation to help report accurate information on government forms
• stay up to date on department of education regulations
• assist with separating tax information for students and parents to maximize aid
• hold weekly meetings with schools to go over reports and package students
• use basic spreadsheet and word processing software to stay organized
• answer calls and emails from the students, and schools
• interpret a variety of oral and written complex instructions

Financial Planner - Empire Beauty School - Pottsville, PA

(2023-10 - 2024-02)

• Answer phone calls
• Direct calls to different departments
• Assist in answering questions about students financial aid
• Use emails, excel spreadsheets, and accounting software to package students for school
• Working closely with federal regulations to make sure everything stays in compliance
• Attending meeting with the director to make sure we are in compliance

Lowe's Sales Specialist - Lowe's Home Improvement - Pottsville, PA

(2022-08 - 2023-09)

• Calling and scheduling customer appointments
• Handling personal information such as payments and tiles
• Responding to customers via email and phone calling
• Attending meetings with management
• Organizing files
• Attending meetings with team members
• Keeping personal information for sales use
• Computer filing
• collecting payment from sales credit, debit, cash and checks

Lead Fulfillment Associate - Lowe's Home Improvement - Pottsville, PA

(2021-12 - 2022-08)

• Lead a team of 4 for internet orders
• Pull deliveries and pickups for a wide range of customers
• Work with customers personally
• Assist customer service
• Work closely with management
• Handle payment issues with customers
• Handling of paperwork needed to ensure customers get their packages

Customer Service Representative - Lowe's Home Improvement - Pottsville, PA

(2021-10 - 2021-12)

• Handle pick ups and returns
• Answer the phones
• Assist customers
• Maintain clean and safe environment for workers and customers
• Process refunds as credit, debit, or cash
• Cash handling, as well as processing credit, checks, and debit transactions