Nyree Zapata

Dedicated Healthcare Professional with over 15 years of experience in patient coordination, insurance verification, and high-volume medical administration. Proven track record at premier organizations such as Kaiser Permanente and the San Diego Blood Bank. Expert in EPIC/EHR systems, clinical screenings, and maintaining strict donor confidentiality and cGMP standards. Bilingual (English/Spanish) with a commitment to providing compassionate care to diverse and vulnerable populations.

Donor Relations Representative at San Diego Blood Bank (2025-04 – 2025-12)

• Conducted comprehensive pre-donation medical screenings and assessed donor suitability based on Standard Operating Procedures (SOP).
• Performed clinical evaluations including vitals and applicant registration while ensuring 100% donor confidentiality.
• Analyzed donor data and provided professional feedback to ineligible candidates regarding deferral reasons.
• Coordinated department work assignments and resolved procedural problems in compliance with safety practices.

Support Services Assistant at South Bay Community Services (2023-12 – 2024-02)

• Managed high-volume communications (80–100 calls daily) supporting a multi-disciplinary case management team.
• Maintained accurate records for social service programs targeting immigrants, LGBTQ+, and vulnerable populations.
• Ensured strict adherence to mandated reporting requirements for child abuse and sex trafficking.
• Coordinated logistics and supplies to ensure the operational readiness of the service facility.

Program Assistant at NuWest Group (2022-03 – 2022-07)

• Facilitated intake and orientation for a non-congregate migrant sheltering and case management program.
• Coordinated medical appointments, prescriptions, and travel logistics to meet the evolving needs of clients.
• Managed after-hours emergencies and enforced program policies to ensure resident safety and security.

Appointment Center Representative at Kaiser Permanente (2012-02 – 2016-11)

• Directed 80–100 inbound calls daily, determining appointment types and verifying insurance coverage.
• Prioritized member needs by using clinical guidelines to book appointments or offer appropriate care alternatives.
• Navigated difficult patient interactions with diplomacy while accurately documenting all details in the EHR.
• Educated patients on ancillary services, including Nurse Connection and educational classes.

Childcare Case Manager at Select Staffing (YMCA) (2010-06 – 2011-08)

• Managed a caseload of 75 families, conducting certification and re-certification interviews for childcare support.
• Maintained detailed parent/provider files and navigated complex databases to track enrollment and contracts.

Administrative Assistant / Health Center Clerk at SDSU Research Foundation (2005-05 – 2008-10)

• Coordinated Physical, Occupational, and Mental Health therapy appointments for students with developmental disabilities.
• Assisted in the administration of state CAHSEE testing and maintained electronic records for student health data.

GED – Chula Vista Adult School (2009)