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Results-driven Dental Office Manager with 19+ years of experience overseeing dental practice operations, insurance and billing workflows, staff leadership, and patient relations. Highly proficient in Dentrix, Eaglesoft, and Open Dental with a strong record of improving collections, streamlining workflows, and maintaining HIPAA/OSHA compliance. Trusted leader known for professionalism, organization, and patient-centered service.

Dental Office Manager / Dental Assistant at Dr. Craig Smith Dental Practice (2011-03 – Present)

• Manage daily operations of a busy dental practice, ensuring efficient scheduling and patient flow
• Supervise front desk staff and dental assistants; create schedules and train new employees
• Verify insurance benefits and submit claims, pre-authorizations, and appeals
• Maintain CAQH profiles, NPI updates, and insurance recredentialing
• Monitor accounts receivable, collections, and patient payment plans
• Generate production and collection reports to track office performance
• Ensure strict compliance with HIPAA and OSHA regulations
• Manage inventory, ordering, and vendor relationships
• Assist chairside when needed, including radiographs and operatory setup

Dental Assistant at Fenton Family Dental (2018-12 – Present)

• Provide chairside assistance during restorative, preventive, and surgical procedures
• Educate patients on treatment plans, post-operative care, and oral hygiene
• Maintain accurate digital charting and radiographs
• Support front office operations including scheduling and patient communication

Associate of Health Science – Prince George's Community College (2025-05)

Bachelor of Science in Nursing in Nursing – Arizona College of Nursing (2027-12)