Obinna Otti

Hands-on IT Operations Manager with 15+ years of experience leading IT operations, infrastructure, and service delivery across higher education and manufacturing environments. Proven ability to supervise technical staff, manage enterprise infrastructure, resolve complex technical issues, and improve operational efficiency while delivering exceptional customer service. Experienced supporting Microsoft 365, Active Directory, Windows Server, networking, endpoint management, enterprise applications, and cloud technologies.

Recognized for building collaborative relationships with users, mentoring technical teams, managing vendors, and successfully delivering infrastructure and technology projects.

IT Manager at Sun Extractions (2024-01 – 2025-01)

• Managed daily IT operations supporting enterprise infrastructure, production technologies, business applications, and end-user computing.
• Implemented Microsoft 365, HubSpot, Metrc, and Distru solutions that improved operational workflows and regulatory compliance.
• Managed deployment, configuration, and support of production systems including VapeJet and PreRoll-er manufacturing equipment.
• Coordinated employee onboarding, hardware deployment, software provisioning, account creation, and technology lifecycle management.
• Worked closely with vendors and business leadership to resolve technical issues, improve infrastructure reliability, and maintain business continuity.
• Served as the escalation point for complex technical issues while maintaining excellent customer service.

IT Manager at Drexel University Online (2016-01 – 2019-01)

• Managed enterprise IT operations supporting approximately 105 faculty and staff, 500 Windows/macOS endpoints, and an annual $500K technology budget.
• Supervised 2 IT professionals, assigning work, mentoring staff, coordinating priorities, and supporting daily IT operations.
• Administered Microsoft 365, Active Directory, Windows Server, SCCM, Jamf, DNS, DHCP, VPN, Exchange, and enterprise infrastructure.
• Led Microsoft Exchange migration to Microsoft 365 while minimizing disruption to business operations.
• Coordinated infrastructure upgrades, endpoint deployments, technology refreshes, maintenance windows, and operational communications.
• Supported executive leadership while maintaining classroom, conference room, and enterprise audiovisual technologies.
• Authored operational documentation, technical procedures, and knowledge base resources to improve consistency and service quality.

Technology Operations & Innovation at Drexel University College of Education / Goodwin College of Professionals (2006-01 – 2015-01)

• Managed Blackboard LMS and enterprise collaboration platforms supporting faculty, staff, and students.
• Led technology implementation projects involving mobile applications, live-streaming, and enterprise collaboration solutions.
• Delivered technical training, workshops, and user support that increased technology adoption across the university.
• Managed the Education in Motion initiative, overseeing procurement, deployment, inventory management, and lifecycle support for Apple technologies.
• Represented Drexel University at four Apple Worldwide Developers Conferences (WWDC), collaborating with Apple engineers on emerging technologies.

Bachelor of Science – Drexel University (2028-01)

Associate of Science – ITT Technical Institute (2003-01)