Obioma Iloka

Telecommunications Operations and Construction leader with 20+ years of experience managing field crews, union technicians, contractors, and large-scale OSP/ISP fiber and copper builds across domestic and global environments. Proven record supporting Verizon-scale infrastructure, driving multimillion-dollar projects, coordinating engineering/construction teams, and ensuring compliance with NEC, OSHA, and municipal requirements. Strong background in fiber splicing, site surveys, troubleshooting, workforce management, KPI reporting, and operational execution.

Field Operations Manager at Verizon (2018-01 – 2025-12)

Responsible for leading union-represented field technicians and overseeing daily operational activities supporting fiber and copper network builds, service restoration, and field construction.

• Manage field workforce scheduling, workload prioritization, and service delivery performance.
• Conduct job inspections and enforce compliance with Verizon standards, NEC/OSHA regulations, and municipal labor requirements.
• Maintain KPIs, productivity reports, cost controls, and crew time reporting; oversee job close-outs.
• Partner with Engineering, Design, Construction, Vendor Management, and municipalities to coordinate permits, site access, and field work alignment with project milestones.
• Interpret construction drawings, build plans, specifications, and regulatory requirements for trenching, conduit placement, fiber installations, and network expansions.
• Oversee contractor performance, validate deliverables, enforce SLAs, and support emergency restoration, copper retirement, network hardening, and NYC infrastructure upgrades.

OSP Technician at Chugach Government Solutions (2016-01 – 2017-12)

• Installed, spliced, tested, and troubleshot copper and fiber systems supporting critical communications infrastructure.
• Performed site surveys, pole/strand mapping, route verification, and OSP field engineering tasks.
• Trained military technicians on telecom installation, maintenance, testing, and troubleshooting.

Construction Coordinator / Project Manager (Tier 1) at Time Warner Cable – Region New York (2014-01 – 2016-12)

• Managed fiber builds, node expansions, serviceability assessments, permits, and construction compliance.
• Tracked budgets, processed invoices and purchase authorizations, and produced KPI, capital, and operational reports.
• Coordinated cross-functionally with municipalities, design centers, sales, building owners, and contractors.
• Ensured adherence to NEC, OSHA, and company construction standards; approved material and labor costs.

OSP Construction Tech Level III at HUE Technology (2011-01 – 2012-12)

• Supervised subcontractor crews performing OSP fiber construction in deployed environments.
• Conducted route surveys, QC reviews, fiber splicing, termination, and detailed documentation.
• Interpreted utility maps, grid diagrams, and engineering drawings to support accurate construction planning.

Senior OSP/ISP Technician at Charter Trading (2007-01 – 2011-12)

• Installed, tested, and maintained switching equipment, alarms, radio systems, and communication circuits.
• Installed aerial and underground copper/fiber; performed splicing, repair, and network maintenance.

Technical Engineer Level II at Dasnet Corporation (2006-01 – 2007-12)

• Installed telecom systems across DoD and government facilities worldwide.
• Conducted OTDR testing, fiber troubleshooting, structured cabling, MDF/IDF terminations, and TCF support.

Telecommunications Installer/Maintainer at U.S. Army (2000-01 – 2004-12)

• Installed, operated, and maintained tactical networks, COMSEC systems, multiplexers, cable/wire infrastructure, and communication devices.
• Supervised team activities in construction, installation, and recovery of cable and wire systems.

Network Communications Management – DeVry University

Fiber Optics: OSP & LAN Copper – Central Carolina Community College