Ebony

Senior People Operations and Organizational Effectiveness leader with 15+ years of experience designing workforce strategy, employee experience, and operational systems in complex, multi-site environments. Proven record of improving performance, reducing risk, strengthening labor relations, and scaling people operations across healthcare, higher education, and hospitality. Known for bridging labor relations, analytics, and operational leadership in highly regulated, unionized environments.

Trusted partner to executive leadership for analytics-driven decision making, change leadership, and building people-centered systems that deliver measurable business outcomes.

Founder & Principal Consultant - People Operations & Organizational Effectiveness at EM Consulting Agency LLC (2023-03 – Present)

• Advise leaders on workforce structure, role clarity, and operational design to improve performance, scalability, and decision-making effectiveness.
• Design and document SOPs, workflows, and change adoption strategies that reduce operational risk and improve consistency.
• Support employee experience and leadership development initiatives aligned with organizational goals and culture.
• Apply systems thinking and data-informed analysis to translate complex people and operational challenges into actionable recommendations.
• Provide advisory support to organizations navigating workforce redesign, operational scale, and people-centered change initiatives.

Manager, People Operations & Organizational Effectiveness (Multi-Site) at NYU Langone Health (2017-03 – 2025-06)

Owned multi-site People Operations strategy across unionized healthcare retail and catering programs, partnering with HR, IT, Facilities, Finance, and union leadership to strengthen workforce effectiveness, compliance, and employee experience.

• Designed and implemented employee recognition and engagement programs supporting retention and organizational culture across diverse teams.
• Directed development of real-time people and operations dashboards using Power BI and Excel; implemented AI-enabled automation that reduced manual workforce reporting by 10+ hours weekly.
• Led employee relations strategy with HR and union partners, resolving approximately 90% of grievances pre-escalation, reducing escalation risk and preserving organizational trust.
• Standardized onboarding, training, promotion, and performance management SOPs, contributing to a 15% reduction in disciplinary actions across multiple sites.

Senior Manager, Catering Event Operations (People Operations & Workforce Leadership) at Centerplate at Jacob Javits Convention Center (2012-09 – 2016-06)

Led large-scale workforce operations for high-volume events serving up to 30,000 attendees, overseeing hiring, deployment, training, and performance management.

• Redesigned operating procedures and communication structures, improving efficiency during complex, multi-day event cycles.
• Built workforce capability by training supervisors and frontline staff on service excellence, compliance, and readiness.
• Used forecasting and analytics to optimize staffing plans and reduce labor inefficiencies during peak periods.

Banquet & Concessions Manager (People Operations, Training & Organizational Support) at SMG, The Oncenter (2010-09 – 2012-09)

Managed people operations across multiple venues, overseeing hiring, onboarding, training, and workforce deployment for large-scale events.

• Developed SOPs and performance standards to support change adoption and operational consistency.
• Delivered supervisor and frontline training on service excellence, compliance, and operational readiness.
• Served as cross-functional liaison between HR, security, facilities, and guest services to support rapid decision-making.

Adjunct Instructor, Hospitality Management (Learning & Talent Development) at Onondaga Community College (2010-01 – 2011-12)

• Designed applied coursework using real-world case studies and leadership frameworks to strengthen students' systems thinking, decision-making, and management skills.
• Collaborated with academic leadership to refine curriculum and ensure alignment with departmental goals.
• Leveraged LMS tools to manage assignments, grading, and structured learning environments.

Master of Science in Management & Systems (STEM) – NYU School of Professional Studies (2025)

Bachelor of Business Administration in Hospitality Management – SUNY Delhi (2009)