Lead Server - Dilworth Tasting Room - Charlotte, NC
(2025-03)
- Provide high-level customer service in a fast-paced, upscale wine bar and restaurant environment.
- Lead and support serving staff during busy shifts to ensure efficient service and a positive guest experience.
- Train and assist new servers on menu knowledge, wine selections, service standards, and restaurant procedures.
- Manage multiple tables while maintaining accuracy, professionalism, and attention to detail.
- Resolve guest concerns professionally and work with management to address issues quickly.
- Coordinate with bartenders, kitchen staff, hosts, and management to maintain smooth service.
- Assist with opening and closing procedures, cash handling, and maintaining restaurant standards.
HR Coordinator - Covenant Case Management Services - Charlotte, NC
(2025-10 - 2026-03)
- Managed end-to-end onboarding for 50+ new hires, including offer documentation, orientation, system setup, and cross-functional coordination.
- Coordinated daily HR operations, offboarding, and employee records management.
- Maintained accurate employee data in OnTarget, ADP, and GoCo while ensuring compliance with company policies.
- Assisted with HR policies, procedures, audits, reporting, and personnel file management.
- Prepared HR reports and metrics for management review.
- Supported training and development programs, including attendance and materials tracking.
- Identified process inefficiencies and implemented solutions to improve HR operations.
Financial Operations Recruiter - Selby Jennings - Charlotte, NC
(2025-03 - 2025-10)
- Partnered with hiring managers to develop recruitment strategies aligned with business goals.
- Managed full-cycle recruitment, including sourcing, interviewing, offer negotiation, and onboarding.
- Maintained candidate pipelines and tracked engagement using ATS and CRM systems.
- Ensured compliance with employment laws and internal policies throughout hiring and onboarding.
- Built strong relationships with candidates, hiring managers, and stakeholders.
Governance, Risk & Compliance Recruiter - TEKsystems - Charlotte, NC
(2023-02 - 2025-03)
- Conducted interviews and screenings for financial industry positions.
- Managed onboarding processes, including I-9 verification, audits, and performance reviews.
- Oversaw payroll and timesheet corrections, ensuring accuracy and timeliness.
- Maintained employee relations and supported performance management initiatives.
- Facilitated referrals and business development through client engagement.
Customer Service Representative - Equitable Retirement Service Solutions - Charlotte, NC
(2021-01 - 2022-03)
- Delivered empathetic support to clients regarding financial products and policies.
- Processed high-value transactions while ensuring compliance with internal procedures.
- Communicated complex financial information clearly and professionally.
Wait Staff & Hospitality Roles - Red Rocks Café & The Distillery - NC & NY
(2016-01 - 2020-12)
- Trained new employees and supported team collaboration.
- Delivered exceptional customer service and built lasting client relationships.
- Recognized with the Employee Excellence Award for outstanding performance.
