Olivia Kingsbury

Project Manager with 7+ years of experience leading enterprise and mid-market software implementations from discovery and requirements through deployment, UAT, go-live, and post-launch stabilization. Proven ability to manage complex implementation lifecycles, schedules, budgets, resource allocation, scope, risks, stakeholder communications, and cross-functional delivery across global teams. Specialized in Microsoft Dynamics 365 ERP and CRM implementations, with deep expertise across Dynamics 365 Customer Engagement, ERP, and Power Platform.

Experienced in applying Agile methodologies, SDLC practices, and change management to translate complex business requirements into actionable implementation plans and deliver technology solutions that drive measurable business outcomes.

Senior Associate Project Manager at MCA Connect (2026-01 – Present)

• Orchestrate end-to-end Microsoft Dynamics 365 ERP and CE deployments for enterprise portfolios averaging $780K in contract value, overseeing the entire lifecycle from initial scoping through go-live and sustained hypercare.
• Oversee ongoing managed services accounts and support ticketing workflows, aligning cross-functional technical teams to triage requests, enforce strict SLA compliance, maintain transparent client reporting, and deliver rapid post-implementation stability.
• Lead diverse global teams of 5–10 architects, consultants, and developers.
• Own ERP stabilization for manufacturing and distribution sectors, managing requirements capture, solution architecture reviews, and UAT/deployment cycles to ensure exit criteria is met.
• Leverage Azure DevOps, Jira, and MS Project to maintain SDLC integrity, accelerate issue resolution, and provide data-driven sprint governance.
• Implement hybrid Agile methodologies for complex enterprise scales, specializing in proactive risk mitigation and successful resolution of escalations.

CE Functional Consultant, Digital Project Manager at Alithya (2021-09 – 2025-11)

• Direct full-lifecycle Microsoft Dynamics 365 CE implementations for portfolios valued between $60K and $500K.
• Drove a 21% increase in departmental revenue by optimizing internal processes, securing repeat business, and maintaining high-impact client relationship management.
• Act as lead advisor for executive stakeholders, facilitating steering committees and providing transparent reporting on project scope, risk mitigation, and change control.
• Integrated Power Platform solutions and established replicable QA/UAT frameworks.

Project Manager I at Tectonic Consulting (2020-07 – 2021-09)

• Directed global cross-functional teams throughout MVP development, facilitating discovery workshops, business requirements validation, backlog refinement, and iterative solution delivery.
• Organized and coordinated research databases and focus groups, managing participant logistics and research workflows while processing, synthesizing, and translating findings into actionable insights.
• Managed and reported on portfolio budgets, processes, RAID items, scope considerations, timelines, and key project risks, providing stakeholders with clear visibility into project health and delivery status.

Web Project Manager at Hawke Media (2020-08 – 2021-09)

• Managed portfolios of 18-25 concurrent digital creative implementation projects from storyboarding through launch.
• Led both internal creative teams and external development vendors for the creation of all briefs, deliverables, and staging phases.
• Coordinated scope, timelines, budgets, and deliverables to ensure projects launched on time and met client objectives.
• Advised clients on CMS, API, and SaaS integration strategies for web design and development projects that improved operational efficiency and supported long-term business growth.
• Established standardized executive reporting, project governance processes, and weekly stakeholder communications that increased transparency, client satisfaction, and retention.

Digital Producer at HOLLA Group (2018-04 – 2019-09)

BA in Economics – King's College London (2017)