Ordell Morris

Technical Support Specialist with years of dedicated experience in installing, Maintaining, and repairing sophisticated computer systems. Excels at network troubleshooting, with proficient skill in ensuring seamless hardware integration. And maximum system uptime, underscored by a history of reducing response times and enhancing user support.

• Supported 500-700 users and 1,500-2,500 complete computer systems both desktops and laptops including software, monitors, printers, scanners, fax machines, copiers, routers, servers, and switches.
• As an IT Support Specialist my role was to provide help desk support and resolve problems to the end user’s satisfaction.
• Provided Computer Support and Help Desk to 60+ users.
• Partnered with Tier III help desk to resolve complex problems that required escalation.
• Help desk related issues like reset of passwords and changing clients permissions
• Utilized ticketing system kasaya to handle tickets and get work done in a timely manner
• Utilized ConnectWise to service tickets, submit weekly timesheets, and to manage projects
• Assisted with on boarding of new users by setup new email accounts and assuring accessibility to the network
• Printer installation, configuration for use on LAN
• Refresh, reimage and install new images on laptops for current and incoming employees, loading required software, mapping drives, printers, adding to the domain, and server permissions
• Provided computer hardware/software installation, maintenance, server maintenance, trouble ticket resolution and root cause resolution maintaining all computer systems.

Highschool Graduate.