Oscar Guevara
Customer Service/Manager
Talent
Joliet, Township of Joliet, WillMember since February 18, 2023
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About
Summary
I'm an entrepreneur and community leader passionate about technology, marketing, and building relationships. I'm heavy on building strong teams and making sure everyone feels comfortable in their positions. One of my favorite quotes: "Volunteering is the ultimate exercise in democracy. You vote in elections once a year, but when you volunteer, you vote every day about the kind of community you want to live in." - UnknownExperience
As a Corporate Manager I had the responsibility of managing, updating, and designing for the company’s online and in-store presence.
This included
- Serving as a customer service representative for both English and Spanish speaking customers via email, online reviews, and social media interactions.
- Helping franchisees with marketing development.
- Installing digital menus at 9 of 10 locations.
- Digital menu design, pricing, and tech support.
- Designing adverts for marketing campaigns on Canva/Crello.
- Launching online ads on Facebook and Instagram.
- Designing and managing the new company website (elburritoloco .com).
- Ordering printed marketing collateral after design.
- Drive thru menu design, pricing, and vendor purchases.
- Customer Wi-Fi implementation and management.
- Managing third party delivery services (Doordash, Uber, Grubhub).
- Offering Toast POS pricing and support for franchisees.
- Managing Internal communications between franchisees and owners regarding executive level inquiries.
- Coordinating with the photographer and Chief Operations Officer to run successful marketing campaigns using beautiful photos.
Education
I attended Joliet Central High School and was part of the STEM academy.
