Owen McCall

I'm a skilled professional seeking a position that will allow me to apply my business and customer service experience to work in an administrative, operational, or account management role. My communication and organizational skills enable me to provide high level support to internal stakeholders and external customers. It is my desire to join a company that provides a supportive environment for me to expand my general business acumen.

Eligibility Specialist I at Florida Department of Children & Families (2026-02 – 2026-06)

• Processed applications for public benefits including SNAP, Medicaid, and Total Cash Assistance
• Utilized proprietary State of Florida software
• Interviewed applicants to obtain and verify information pertaining to their applications for benefits
• Instructed clients in various forms and required items to obtain their benefits
• Informed clients of impending deadlines, actions that needed to be taken, and time frames

Commercialization Assistant at Outpost Brands (2025-07 – 2025-10)

• Assisted the Commercialization Specialist in creating and updating packaging records, bills of materials, and inventory counts
• Assisted in ensuring client packaging was FDA compliant
• Collaborated with multiple departments including production, research & development, and client services to ensure company projects run smoothly
• Served as a liaison between clients and the company
• Utilized the Fishbowl software to enter BOMs, new part numbers, products and prices, and to count inventory

Insurance Customer Service Specialist at Proctor Loan Protector (2024-10 – 2025-03)

Accepted a position in the insurance department assisting customers in confirming accurate insurance information is on file and that payments have been received and processed properly.

• Handle inbound calls with insurance agents and homeowners to answer questions and resolve insurance issues
• Make outbound calls to agents and homeowners as necessary to follow up and provide additional information related to insurance coverage
• Interact with Business2Business (B2B) platforms for the major property insurance providers such as Allstate, State Farm, USAA, and Farmers Insurance
• Regularly manage 40 or more inbound calls daily. Worked on behalf of LoanDepot and Planet Home Lending. My responsibilities include both residential and commercial property insurance

Mortgage Customer Service Specialist at Proctor Loan Protector (2024-03 – 2024-10)

• Receive inbound phone calls from customers placing mortgage service inquires
• Received and managed call volumes I excess of 125 inbound calls daily
• Regularly apply conflict resolution techniques to deescalate frustrated customers to identify their issue and provide a favorable solution to the call
• Utilize OnBase and Global Viewpoint software to confirm receipt of customer supplied documentation

Prompt Writer/Reviewer- Bulba at ScaleAI (2023-04 – 2023-07)

• Assisted in training the Bulba AI chatbot under the direction of ScaleAI
• Wrote prompts for the AI pertaining to multiple sports related categories
• Reviewed, revised, and approved responses from Bulba

Staff Writer – Intern at Mainstreet Station (2019-01 – 2020-12)

• Prepared press releases and other promotional materials for upcoming concerts involving prominent musical acts
• Prominent acts include Saliva, Warrant, Saving Abel, and Texas Hippie Coalition
• Interviewed band members to provide up to date and relevant information about their current projects and tour dates

Sports Editor at Daytona State College (2018-01 – 2019-12)

• Covered the National Junior College Athletic Association Men's Soccer Tournament hosted at Daytona State College in November 2018
• Reported the men's and women's soccer teams for the 2018 season
• Served as the team manager for the Men's Basketball team for the 2017-2018 season under Coach Erik Pastrana
• Reported on the men's and women's basketball programs for the 2018-2019 season
• Reported on men's baseball and women's softball for the 2019 season
• Reported on the Sirius XM HairNation Tour in 2018
• Covered the House of Blues show featuring headliner Jack Russell's Great White, and supporting acts EnuffZ'Nuff, and BulletBoys

Racing Analyst/Broadcaster at Checkered Flag Racing Films (2015-01 – 2019-12)

• Broadcast coverage of live local stock car racing with cooperation from New Smyrna Speedway in New Smyrna Beach, FL
• Announced live feature races from the booth for several events
• Motivated by my enthusiasm for racing and the drivers involved in the series, I was able to schedule interviews with several Automobile Racing Club of America (ARCA) drivers at Daytona International Speedway
• The drivers interviewed include: Thomas Praytor, Jesse Iwuji, and Ed Pompa

Help Desk Technician I at Mainland High School (2016-01 – 2018-12)

As a Level I Help Desk Technician, I demonstrated the necessary skills to effectively maintain workstations, various IT related equipment, and resolve issues to keep classrooms operational.

• Developed problem solving and customer service skills and effectively communicate with faculty to provide updates on service tickets and install equipment in the classroom
• Completed all requirements to earn the Microsoft certification for an IT Help Desk Technician

Associate of Arts Degree – Daytona State College (2022-01)

Superintendant's Diploma of Distinction – Mainland High School