Stacey Lawton

Experienced dispatcher with over 15 years in customer service that includes strong communication skills and customer focus. I am also very organized, dependable, detail-oriented and excel at multitasking. I thrive in a fast paced environment and have the ability to solve problems while also supporting teammates and providing a smooth experience for customers and technicians.

Eligibility Specialist - Maximus - South Bend, IN

(2024-12 - 2026-04)

• Process customer data to ensure timely benefit updates, resolving issues via phone support.
• Enhance client satisfaction by addressing discrepancies and providing accurate information.
• Employ detail-oriented skills to manage tasks efficiently, ensuring error-free data entry.
• Resolve customer issues promptly, contributing to improved service delivery and client trust.

Guest Service Associate - Martin's Supermarket - South Bend, IN

(2023-10)

• Deliver exceptional service to customers, enhancing satisfaction and loyalty.
• Efficiently manage cash drawers and lottery machines, ensuring accuracy.
• Support cashiers with cash advances and transaction overrides.
• Coordinate weekly cigarette orders, optimize inventory levels.
• Facilitate money order and lottery ticket sales, boosting store revenue.

Administrative Assistant - Majestic Facility Services - South Bend, IN

(2021-11 - 2023-11)

• Manage Work orders in FIT, ensuring timely client approvals and vendor coordination.
• Facilitate vendor communication, enhancing project timelines and efficiency.
• Communicate with vendors concerning needed maintenance and repairs for plumbing, HVAC, electrical, and general contract issues.
• Maintain vendor profiles with COI and W9, ensuring compliance and accuracy.
• Prepare and update quotes, ensuring precise pricing and vendor dispatch.
• Support supervisor with diverse tasks, contributing to team success.
• Dispatch, track and communicate with technicians to ensure timely and accurate completion of work orders.

John Glenn High School Walkerton, IN