Pam Graham

Performance-driven and detail-oriented Financial Professional with 16 years of specialized payroll expertise, 3 years of accounts payable administration, and a proven track record of excellence in employee-focused customer service. Adept at seamlessly multitasking in fast-paced, high-volume environments while maintaining 100% data accuracy. Strong analytical and problem-solving skills, with a dedicated ability to resolve complex billing discrepancies, reconcile intricate accounts, and address sensitive employee and vendor inquiries efficiently, dynamically, and professionally.

ACCOUNTS PAYABLE CLERK - City of Foley

(2023-06 - 2026-06)

• Multitask effectively to manage high-volume 3-way matching, verifying Purchase Orders, receiving reports, and invoices utilizing Incode software.
• Maintain critical, professional business partnerships through proactive vendor relationship management and open communication with department directors.
• Conduct detailed audits of vendor statements, identifying errors early to save the city from overcharges and late fees.
• Prepare comprehensive payment reports for administrative approval, detailing specific department charges and acquired services.

PAYROLL SPECIALIST - City of Foley

(2022-05 - 2023-06)

• Delivered dedicated internal customer service, navigating complex handbook guidelines to answer employee questions regarding time, attendance, and leave policies.
• Balanced multiple tasks simultaneously, including data entry for personnel action forms, processing bi-weekly payroll, and blending hours for multi-job employees.
• Handled sensitive calculations and regulatory filings, including 941 taxes, state withholdings, and retirement contributions via the Retirement Systems of Alabama Portal.
• Oversaw automated data streams by auditing time transactions in Attendance on Demand (AOD) and managing bidirectional data exports with Incode.

PAYROLL SPECIALIST - Alabama Institute for the Deaf and Blind (AIDB)

(2019-10 - 2022-05)

• Provided exceptional front-line customer service to a highly diverse group of employees, resolving complex questions regarding pay, benefits, and contract schedules.
• Demonstrated high-level multitasking capabilities by establishing school-year schedules for 187–230-day employees while processing routine semi-monthly payrolls and ACH deposits.
• Managed calculations for new hires and blended pay rates for hourly employees working multiple roles across the organization.
• Upload contributions into The Retirement Systems of Alabama portal.

PAYROLL SPECIALIST - International Marine and Industrial Applicators, Inc.

(2018-05 - 2019-06)

• Maintained sharp focus while processing rapid, weekly payroll and per diem distribution for an average of 1,000 employees.
• Balanced daily tasks of new hire data entry, tax setup, and weekly garnishment/child support order compliance.
• Audited and processed weekly expense reports while ensuring secure digital filing of sensitive corporate records.

HR MANAGER / PAYROLL SPECIALIST - Chuck Stevens Automotive

(2014-10 - 2017-11)

• Handled comprehensive employee relations, serving as the primary point of contact for staff benefits, compensation, and onboarding questions.
• Managed full-cycle weekly, semi-monthly, and monthly payrolls, intricately calculating variable commissions and performance bonuses.
• Ensured government compliance by executing all state/federal tax payments, 401(k) disbursements, and conducting E-Verify background screenings.

ACCOUNTING SPECIALIST - Eastern Shore Toyota / Eastern Shore Hyundai

(2008-01 - 2014-10)

• Multitasked across diverse dealership financial sectors, balancing vehicle deal-posting with daily bank deposits for two high-volume locations.
• Managed floor plan financing and vehicle payoffs, serving as the primary face of the office during regular audits.
• Streamlined secondary duties, including tracking accounts receivable, backing up accounts payable, calculating sales commissions, and reconciling warranty rebates.

Business Administration & Accounting - Strayer University