Pamela Willis

Versatile and detail-oriented professional with 30+ years of experience in administrative support, customer service, and program coordination. Proven ability to manage schedules, maintain organized records, and deliver high-quality service to clients. Skilled in handling inquires, coordinating program actives, and supporting daily office operations in fast-paced environments.

Strong communication, multitasking, and problem solving abilities. Known for maintaining accuracy, professional, and a client-focused approach.

Administrative Assistant/Program Support The Children’s Center of Wayne County, Detroit, Michigan

August 2022 – April 2026

 Provided administrative support to Director in a healthcare and client-focused environment

 Coordinating meetings, travel arrangements, and events

 Schedule conference registrations, lodging, and transportation

 Preparing reports, memos, and correspondence

 Managing Director calendar and scheduling meetings

 Managed corporate card usage, including tracking expenses, submitting reports, and ensuring compliance with company policies

 Handling confidential information securely

 Ordering supplies and assist with general office operations

 Assisting executives or teams with projects

 Maintaining office systems and procedures

Insurance Specialist II The Children’s Center of Wayne County, Detroit, Michigan

January 2021 – August 2022

 Monthly Insurance Verifications

 Maintaining accurate client records and policy files

 Monthly Self-Pay Policies

 Managing Monthly Expiring Credentials

 Daily authorization request for DWHIN

 Auditing client accounts to ensure accuracy prior to suspension or dismissal of services

 Billing record request

 Statement of Payments

Client Services Specialist II The Children’s Center of Wayne County

October 2017 – January 2021

 Schedule/Reschedule/Cancel client appointments

 Submit Interpreter Request to MLS Interpreter Intelligence

 Answer telephones, direct calls to appropriate staff/departments

 Conduct New Staff Orientation Trainings in MISTICC

 Manage mail and distribution

 Complete client no-show report

 Perform back-up duties to supervisor

Customer Service Presentative/Office Staff

Gardner White Furniture, Warren, Michigan

June 2017 – October 2017

 Assisted with product inquires, pricing, inventory, and availability

 Processed payments and orders

 Resolved issues and ensured customer satisfaction

 Performed administrative duties and coordinate with internal departments

 Performed varies office duties

Church Secretary/Administrative Support

Beulah First Missionary Baptist Church, Detroit Michigan

March 2016 – January 2021

 Support to Senior Pastor, Ministerial Staff, Leaders, and Congregation

 Record all membership demographic changes

 Maintain all office equipment and order supplies

 Update weekly church bulletin, calendars, programs and flyers

 Coordinate church outings and volunteer events

Accounts Receivable Specialist

AT&T Inc, Detroit, Michigan

September 1995 – March 2016

 Handle inbound and outbound calls professionally and knowledgeably

 Processed payments, payment arrangement, and settlements

 Identify disputes promptly and ensure proper resolution

 Met and exceeded monthly goals for customer satisfaction, professionalism, adherence, dollars collected, and quality

 Bad debt collection

Office Specialist Detroit Business Institute Detroit, Michigan

High School Diploma/GED