Passion Orr

Friendly and solutions-driven Customer Service professional with 5+ years of experience supporting customers and guests in retail and hospitality environments. Experienced in customer service, team support, management responsibilities, handling inquiries, resolving concerns, processing transactions, and creating positive customer experiences. Known for strong communication, patience, teamwork, leadership, and the ability to remain professional in fast-paced environments.

Customer Service Representative - Giordano's - Chicago, IL

(2024-08)

• Manage customer calls, reservations, and order inquiries with professionalism.
• Resolve customer concerns by listening carefully, communicating clearly, and offering effective solutions.
• Process payments and maintain cash accuracy.
• Support a smooth service environment through teamwork and customer-focused service.
• Assist with daily operations and provide dependable support to team members and management.

Customer Service & Retail Associate - Forman Mills - Chicago, IL

(2022-07 - 2023-08)

• Assisted customers with product questions, concerns, and purchase decisions.
• Delivered fast, friendly service at registers and throughout the sales floor.
• Helped maintain a clean, organized, and welcoming store environment.
• Supported team sales goals by engaging customers and recommending products.
• Assisted coworkers and contributed to efficient daily store operations.

Customer Service & Front-End Associate - Jewel Osco - Chicago, IL

(2017-02 - 2018-05)

• Handled customer questions, returns, and online order pickups.
• Processed transactions accurately and efficiently.
• Trained new cashiers on customer service standards and store procedures.
• Assisted with front-end operations and helped resolve customer concerns.

Guest Service Team Member - Toys R Us - Burbank, IL

(2011-08 - 2017-02)

• Delivered friendly and attentive service to customers and families.
• Assisted customers with product recommendations and store navigation.
• Maintained efficient checkout service and supported online order processing.
• Worked collaboratively with team members to provide a positive shopping experience.

Associate Degree - Business - Harold Washington College

Associate Degree - Health Information Technology - BIR Training Center