Patience Cox
Dedicated and reliable professional with strong customer service skills, known for creating positive guest experiences and working efficiently in fast-paced environments.
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About
I am a dedicated and experienced professional with a proven track record in various roles, including a management position at Smokey Row and American Income Life. I excel in leadership, team management, and providing exceptional customer service. With a strong ability to multitask and problem-solve, I can handle high-pressure situations and deliver results effectively. Authorized to work in the US for any employer.
Experience
Assistant Manager at Smokey Row (2025-09 – Present)
Assisted in the management of daily operations and team supervision
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of employees, providing guidance and support to maximize productivity
- Implemented new scheduling system that optimized staff allocation and reduced labor costs
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
Server at Alamo Drafthouse Cinema (2024-02 – 2025-08)
Ensured customer satisfaction, took and ran orders, and cleaned theatre
- Ensured customer satisfaction, take and run orders, and clean the theatre when over
Supervising Agent at American Income Life (2023-08 – 2024-01)
Helped clients navigate insurance needs and provided customized insurance solutions
- Building a relationship with clients, assessing their insurance requirements, and providing them with customized insurance solutions
- Explaining policy details, reviewing coverage options, and assisting clients with claims processing
Shift Lead at Taco Bell (2021-08 – 2023-06)
Oversaw daily operations, coordinated shifts, and managed team
- Overseeing daily operations, coordinating shifts, and ensuring smooth operations
- Managing a team, training new employees, and maintaining high standards of customer service
- Cash handling inventory management, and resolving any customer concerns
Education
High School Diploma – Norman North High School
DMACC - Nursing (currently in)
