Patience Cox

I am a dedicated and experienced professional with a proven track record in various roles, including a management position at Smokey Row and American Income Life. I excel in leadership, team management, and providing exceptional customer service. With a strong ability to multitask and problem-solve, I can handle high-pressure situations and deliver results effectively. Authorized to work in the US for any employer.

Assistant Manager at Smokey Row (2025-09 – Present)

Assisted in the management of daily operations and team supervision

• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of employees, providing guidance and support to maximize productivity
• Implemented new scheduling system that optimized staff allocation and reduced labor costs
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods

Server at Alamo Drafthouse Cinema (2024-02 – 2025-08)

Ensured customer satisfaction, took and ran orders, and cleaned theatre

• Ensured customer satisfaction, take and run orders, and clean the theatre when over

Supervising Agent at American Income Life (2023-08 – 2024-01)

Helped clients navigate insurance needs and provided customized insurance solutions

• Building a relationship with clients, assessing their insurance requirements, and providing them with customized insurance solutions
• Explaining policy details, reviewing coverage options, and assisting clients with claims processing

Shift Lead at Taco Bell (2021-08 – 2023-06)

Oversaw daily operations, coordinated shifts, and managed team

• Overseeing daily operations, coordinating shifts, and ensuring smooth operations
• Managing a team, training new employees, and maintaining high standards of customer service
• Cash handling inventory management, and resolving any customer concerns

High School Diploma – Norman North High School

DMACC - Nursing (currently in)