Briana Silva

Dedicated and personable customer service professional with experience creating positive guest interactions and providing efficient support in fast-paced environments. Seeking a Front Desk position where I can utilize my strong communication, organization, and problem-solving skills to deliver exceptional service, assist daily operations, and create a welcoming experience for guests and staff. Eager to contribute to a professional team while continuing to grow and develop new skills.

guests services/front desk at The Cinemas (2026-07 – Present)

• Provide exceptional guest service by answering phone calls, resolving questions, and assisting guests with cinema policies, showtimes, screenings, and amenities.
• Locate guest reservations using booking details and confirmation numbers and print tickets for entry.
• Direct guests throughout the property, including theaters, concession areas, restrooms, and other guests amenities.
• Coordinate with team members through two-way radio communication to efficiently address guest requests and operational needs.
• Assist guests with reservations for the restaurant connected to the cinema, including coordinating availability and reservation requests.
• Troubleshoot guest concerns and provide timely solutions while maintaining a welcoming and professional environment.

guest services/front desk at Bloomingdale's (2024-06 – 2025-08)

• Customer service representative/hostess
• Retail Experience including sales, refunds and exchanges
• Phone Operator
• Online Order Pick Up & Drop-Offs
• Loading and Unloading Stock
• Receiving
• Package concierge
• Organizing
• Wrap, Pack and Send Product unarmed security guard (graveyard) at GardaWorld (2024-04 – 2025-05)
• Conducted regular patrols of the property to maintain safety, monitor for suspicious activity, and ensure only authorized access
• Managed front desk operations, including answering phones, greeting guests, and directing visitors to the appropriate departments.
• Wrote detailed and accurate incident reports covering daily activity, unusual situations, and any security concerns
• Served as the first point of contact for visitors, contractors, and staff by providing professional customer service and assistance.
• Communicated clearly with supervisors and team members to keep shifts running smoothly and address any issues sales associate at Disney store (2021-01 – 2021-08)
• Welcomed guests and created a warm, engaging first impression.
• Assisted customers with questions, returns, and exchanges.
• Handled cash, credit card, and mobile transactions.
• Answered phone inquiries and directed customers to appropriate departments.
• Resolved guest concerns while maintaining Disney's high customer service standards.
• Maintained organized displays and a clean, welcoming environment.
• Assisted with store opening and closing procedures.

high school diploma – Jordan high school (2016-08 – 2018-06)