Penny Roberts

Project Management Professional specializing in spearheading IT projects that increase efficiency, promote excellent customer relations, and contributes to the organization's bottom line. Acknowledged for unique, significant experience leading various-sized projects within Healthcare, Manufacturing and Government sectors at national and global levels. Adept at using a PMI certified methodology to design, build, control, test, and implement software and infrastructure systems.

• System Design Specification and Customer Acceptance Testing. 

• Quality Management: ITIL, ISO9000, LEAN Methodology

• JIRA

• MS Office, MSP, Clarity, Lotus Notes, PeopleSoft, Confluence, Service Now
• 25 Years’ Project Management experience

• Charter/SOW Development
• Risk/Issue Management and Mitigation Planning
• PMP Certified, Agile Trained

• Practices Integrity at the Highest Level
• PMP Training Program Development and Mentoring

BA in Communications and Marketing, Oakland University, Rochester, MI 1991

• PMP Certification, 2001

• HIPPA Certified

• Certified Facilitator, 2001
• Dale Carnegie Graduate

• ITIL Certified, 2005
• AGILE Trained