Pg

Experienced hospitality and retail professional with 20+ years of customer service experience in high-volume environments. Proven ability to deliver exceptional guest experiences, drive sales, and build strong customer relationships. Recognized multiple times for outstanding performance, sales results, and guest satisfaction. Skilled at working in fast-paced Las Vegas hospitality environments including retail, restaurant service, and entertainment venues.

Guest Services / Hospitality Team Member - Topgolf Las Vegas - Las Vegas, NV

(2023-03)

• Deliver high-energy guest service in a large entertainment and hospitality venue.
• Assist guests with service requests while maintaining a welcoming and professional environment.
• Ensure guests have a safe, enjoyable, and memorable experience.
• Work collaboratively with team members to maintain efficient service flow.

Sales Associate - Raiders Image – Galleria at Sunset - Las Vegas, NV

(2019-10)

• Provide exceptional customer service in a high-traffic retail store.
• Assist guests with merchandise selection, product knowledge, and purchases.
• Process transactions efficiently using POS systems.
• Maintain merchandising displays designed to maximize product visibility and sales.

Restaurant Team Member - Egg Works / The Egg & I - Las Vegas, NV

(2014-04)

• Provide professional guest service in a fast-paced breakfast restaurant environment.
• Build relationships with regular guests, contributing to repeat business and strong customer loyalty.
• Recognized for outstanding service and consistent performance.
• Contributed to the location being recognized as one of the most profitable franchise locations.
• Employee of the Month and 12 time Annual Achievement Award recipient.

Hospitality & Business Management / Business Administration - Hospitality & Business Management - Illinois Institute of Art

Harlan High School