Phoenix Johnson

Customer Service Representative I at Clarksville Gas and Water (2024-03 – Present)

Manage service orders, document customer interactions, and respond to customer inquiries regarding billing and service issues.

• Manage service orders for new connections, disconnections, and service transfers.
• Document all customer interactions and service activities in Enquesta system to maintain accurate account history.
• Respond to an average of 50 customer inquiries per day via phone, email, and in person regarding billing, service disruptions, and account information.
• Participate in company training and maintain up-to-date knowledge of policies.
• Balancing cash drawers and completing clerical tasks.

Bank Teller at Regions Bank (2022-09 – 2024-03)

Processed customer transactions and managed cash drawer with high accuracy while delivering excellent customer service.

• Processed an average of 100+ customer transactions, including deposits, withdrawals, loan payments, and check cashing.
• Delivered service that increased customer satisfaction and loyalty, meeting quarterly bonuses.
• Managed cash drawer with 100% accuracy, for correct end of day balances.

Lead Cleaner at Campbell Crossing (2022-03 – 2022-09)

Supervised cleaning team and managed inventory for military housing preparation and inspections.

• Tracked supply usage and submitted orders to maintain inventory of cleaning and safety procedures.
• Ensuring all homes meet cleanliness and readiness standards for military housing.
• Supervised a team of 2-4 cleaners to prepare military vacant housing for inspections and occupancy.
• Coordinated with area supervisor to ensure timely completion.

Bachelor of Science in Business Administration in Business Administration – Auburn University, Harbert College of Business (2027-08)