Customer Service Representative I at Clarksville Gas and Water (2024-03 – Present)
Manage service orders, document customer interactions, and respond to customer inquiries regarding billing and service issues.
- Manage service orders for new connections, disconnections, and service transfers.
- Document all customer interactions and service activities in Enquesta system to maintain accurate account history.
- Respond to an average of 50 customer inquiries per day via phone, email, and in person regarding billing, service disruptions, and account information.
- Participate in company training and maintain up-to-date knowledge of policies.
- Balancing cash drawers and completing clerical tasks.
Bank Teller at Regions Bank (2022-09 – 2024-03)
Processed customer transactions and managed cash drawer with high accuracy while delivering excellent customer service.
- Processed an average of 100+ customer transactions, including deposits, withdrawals, loan payments, and check cashing.
- Delivered service that increased customer satisfaction and loyalty, meeting quarterly bonuses.
- Managed cash drawer with 100% accuracy, for correct end of day balances.
Lead Cleaner at Campbell Crossing (2022-03 – 2022-09)
Supervised cleaning team and managed inventory for military housing preparation and inspections.
- Tracked supply usage and submitted orders to maintain inventory of cleaning and safety procedures.
- Ensuring all homes meet cleanliness and readiness standards for military housing.
- Supervised a team of 2-4 cleaners to prepare military vacant housing for inspections and occupancy.
- Coordinated with area supervisor to ensure timely completion.
