Pooja Kaplesh

Results-driven operations and administrative professional with 8+ years of cross-functional leadership experience spanning event management, healthcare administration, education, and client services. Adept at steering end-to-end business operations, optimizing team performance, and building strong stakeholder relationships. Recognized for delivering high-impact solutions under pressure, aligning strategic goals with operational execution, and fostering collaborative work cultures that fuel innovation.

A natural leader and problem-solver, I bring hands-on expertise in project planning, budget forecasting, vendor negotiation, and cross-departmental coordination. Whether managing large-scale public events, streamlining clinic workflows, or mentoring young learners, I bring the same level of commitment, agility, and results-oriented focus. Currently seeking to leverage my multifaceted experience and growth mindset in a forward-thinking organization that values initiative, accountability, and continuous improvement.

Business Office Manager - Loudoun Rehabilitation and Nursing Center - United States

(2025-09 - 2026-07)

• Medicare / Medicaid billing
• Managed care billing
• RFMS
• Accounts receivable & collections
• Census reporting
• Insurance verification
• Supervising business office staff
• Resident & Family Relations
• Insurance Verification & Claims
• Team Supervision & Training
• Compliance & Documentation
• Problem Resolution

Administrative Executive - Clinical Neurology Practice - United States

(2022-12 - 2025-08)

Oversee clinic operations including patient management, billing, prior authorizations, and insurance coordination. Serve as the central liaison between physicians, medical reps, and patients to ensure smooth and efficient service delivery.

• Handling patient intake, scheduling, and follow-ups with high accuracy
• Managing prior authorization processes for prescriptions and treatments
• Coordinating with insurance providers to resolve billing and coverage issues
• Supporting the physician with administrative and operational workflow improvements

Home Tutor (Private Educator) - Infinity Production

(2015-04 - 2018-03)

Provided personalized academic support to elementary-grade students. Focused on developing core subject skills while enhancing students' confidence and social engagement.

• Delivered customized one-on-one tutoring based on student needs
• Improved student performance and learning outcomes through tailored lesson plans

Freelance Fashion Designer - Hauz Khas Village Fashion Houses

Collaborated with boutique designers in New Delhi's premier fashion district to support seasonal collections, provide design input, and assist in client fittings.

Operations Head - Infinity Production - New Delhi, India

(2000-01 - 2008-02)

Led end-to-end planning and execution of high-profile corporate and government events. Directed cross-functional teams, streamlined workflows, and ensured seamless coordination to deliver exceptional experiences within deadlines and budgets.

• Conceptualized and managed large-scale events from ideation to execution
• Developed and monitored event budgets, ensuring cost-effective delivery
• Recruited, trained, and mentored team members to align with project goals
• Acted as the primary point of contact for clients, vendors, and stakeholders
• Ensured timely delivery, quality output, and exceptional client satisfaction
• Oil & Gas Conservation Fortnight – Ministry of Petroleum
• Product Launch – TVS Scooty
• Royal Enfield Sports Event – Punjab Engineering College (PEC)
• Traffic Week – Chandigarh Traffic Police

Graduation - Arts - Panjab University (2002)

Diploma - Fashion Design - Chandigarh Polytechnic