Purvi Parikh

I am an experienced certified pharmacy technician who wants to apply acquired knowledge and skills and develop them even furthur by taking a different opportunity.

I am a very quick learner and adapt to various working systems needed for work .

Walgreens Pharmacy (formerly known as RiteAid) ​Monroe Township, NJ

Senior Certified Pharmacy Technician ​Sep 2010 – Oct 2025

● Managed daily patient phone calls and electronic orders for medication refill requests, insurance coverage inquiries, Prior Authorizations and co-pay questions, while ensuring accurate data entry for new prescriptions.

● Made Medication Therapy Management (MTM) calls to patients addressing issues of polypharmacy, medication adherence, and duplicate prescriptions to improve health outcomes.

● Maintained accurate records of activities including but not limited to patient vaccine records, prescription files, OTC medications and allergies.

● Called patients to remind them to refill their maintenance medications. Used open-ended questions and attention to detail to address gaps in care and medication compliance. Followed up with doctor’s office(s) if patient(s) required a refill and addressed to a pharmacist on duty.

● Efficiently prioritized work flow to improve the quality of care.

● Handled medication inventory to ensure timely dispensing, ample stock, and proper disposal of outdates.

● Positively collaborated with the healthcare team and triaged patient care using clear communication skills.

● Mentored junior technicians on customer service, pharmacy software, and inventory management to achieve excellent pharmacy operations and enhance work environment.

● Provided exceptional customer service and handled customer queries / resolved complaints in a kind and professional manner.

EDUCATION ​

Maharaja SayajiRao University

Vadodara, Gujarat, India

Bachelor of Science in Civil Engineering

1994