Quin-Tara Rice

Versatile and detail-oriented professional with 10+ years of dedicated customer service experience across the hospitality, retail grocery, and administrative sectors. Currently pursuing a Paralegal Certification with strong foundational skills in legal documentation and office administration. Proven track record in high-volume office management, client relations, fast-paced logistics coordination, and direct sales.

Recognized for multi-tasking excellence, 80 WPM typing proficiency, and resolving complex client matters with diplomacy and precision.

Administrative Assistant at All Day Plumbing (2025-10 – 2026-07)

• Managed front-office administrative operations, client inquiries, service scheduling, and dispatch logs in a fast-paced environment.
• Maintained accurate work order records, prepared daily transaction reports, and streamlined customer invoicing processes.
• Delivered high-level customer service, resolving client concerns promptly to ensure high client satisfaction and retention.

Sales Representative at Life Protect 24/7 (2025-04 – 2025-09)

• Handled live warm-transfer calls to educate customers on medical alert devices, product features, and emergency response plans.
• Managed concurrent tasks including rapid customer data entry, account setup, and sales order processing while maintaining 80 WPM typing accuracy.
• Consistently met sales targets while maintaining strict compliance standards and compassionate client interaction.

Logistics Coordinator / Administrative Assistant at Coastal Ferry LLC (2022-11 – 2023-11)

• Liaised daily with healthcare facilities and medical staff to schedule and book non-emergency medical transportation for patients.
• Coordinated driver dispatch schedules, ensuring accurate trip parameters, routes, and patient requirements were clearly communicated.
• Processed daily client payments, managed financial reports, handled vendor transactions, and maintained office inventory.

Customer Service Professional (Hospitality & Retail) at Various Companies (2013 – 2022)

• Provided high-quality customer service across hotel front desk management and fast-paced retail grocery environments.
• Operated POS systems, handled cash reconciliation, processed check-ins/check-outs, and resolved guest inquiries with professionalism.

Certificate in Paralegal – Thomas Nelson University (2025)

High School Diploma (2013)