Rachel Gray

Strategic Administrative Team Lead with 4+ years of experience managing clinical operations for 30+ providers and 3,000+ clients. Expert in optimizing interdepartmental workflows, HIPAA-compliant data management, and resolving complex insurance/financial hurdles to ensure seamless patient advocacy.

Administrative Team Lead - Colorado Center for Assessment

(2024-06)

• Onboards, trains, and leads a multidisciplinary administrative team to optimize clinical operations and ensure immediate, focused patient attention.
• Directs quarterly initiatives to implement real-time throughput trackers, reducing registration bottlenecks and errors to ensure a friction-free onboarding experience for active and prospective clientele.
• Acts as the primary liaison for patients navigating Medicaid, independently resolving billing roadblocks to prevent delays in essential care.
• Orchestrates secure, HIPAA-compliant intake frameworks, streamlining the client-to-clinician pipeline for friction-free onboarding.

Administrative Team Coordinator - Colorado Center for Assessment and Counseling

(2023-05 - 2024-06)

• Trained staff on HIPAA compliance and patient registration, ensuring consistent excellence and data integrity across the team.
• Developed "best practice" guides and Standard Operating Procedures for the administrative team to handle intricate scheduling scenarios and insurance verification.
• Represented organization to community agencies, expanding outreach and intake access for at-risk populations

Client Care Specialist - Colorado Center for Assessment and Counseling

(2022-05 - 2023-05)

• Maximized clinical throughput for 30+ providers by implementing a centralized scheduling protocol, reducing patient wait times by 30% while managing 3,000+ patient records.
• Acted as the first point of contact for patient inquiries, using de-escalation techniques to resolve concerns and build trust.
• Coordinated high-volume referrals across multiple regional locations, maintaining data integrity for thousands of patient records.

Clinical Admin Intern - Colorado Center for Assessment and Counseling

(2021-12 - 2022-05)

B.S. - Psychology (Clinical & Counseling) - Colorado State University (2022-05)